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Job Descrption

Company Description

For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Job Description

As a Valet Parking Attendant, you will set the stage for the guest experience with your welcoming smile and service.
• Warmly greet all arriving guests at the Valet Entrance while providing courteous, efficient, and enthusiastic valet parking services or directions to public parking.
• Assist in regulating the movement and flow of vehicles to avoid traffic congestion inclusive of parking... and retrieving vehicles.
• Maintain strict controls and inventory of vehicles and keys including registering in O-Valet and completing 360 walk documenting vehicle condition.
• Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or Guest Services Leader in a timely manner.
• Resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty.
• When requested or anticipated, provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions.
• Strict adherence to Fairmont Service Standard Expectations as it relates to Valet Parking.

Qualifications
• G Class Ontario Driver’s License (or equivalent) with no infractions is a requirement.
• Ability to operate all types of vehicles (Manual & Automatic) is a requirement.
• Must be available for weekend shifts (Saturday AND Sunday) as well as one other evening during the week.
• A service-focused personality with good command of the English language.

Additional Information

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:
• Complimentary meal in our staff cafeteria each shift.
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card.
• Complimentary dry-cleaning services for your work attire.
• Learning programs tailored to hone your skills and talents.
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee.
• Career advancement opportunities, with pathways to national and international promotions; the opportunities are limitless.
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles).
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