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Bellman, Hospitality / Hotel / Catering at Accor Hotels
London, United Kingdom
Job Descrption
Every Novotel is a destination in itself. The natural and intuitive modern design gives our hotels a relaxed but lively atmosphere, making each area the perfect spot for guests and locals to have a drink, a bite to eat, work, play or just relax. Colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world.
Located in a bustling area of the emirate, our sleek, welcoming rooms and suites are a tranquil retreat. They include free Wi-Fi and wired internet, and an ergonomic workspace. Premium bedding and blackout curtains ensure a peaceful night’s rest.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By... joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS
Job Description
• Welcomes guests and assists them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Helps encourage guest loyalty by developing friendly and personalized relationships
• Stores guest baggage securely when requested (according to the Novotel & Adagio procedures and general safety requirements)
• Ensures the security of guests’ property during transfers and/or storage in the luggage room.
Qualifications
• Good interpersonal skills, guest oriented and service minded
• Dynamic, Team spirit
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good presentation and confident speaking skills
• Hospitality experience
Additional Information
Your team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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