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Reservation Manager at Accor Hotels
London, United Kingdom
Job Descrption
Join us at Accor, where life pulses with passion!
As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us... regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart , Join us and become a Heartist .
Job Description
Customer Service
• Maintaining guest profile and updating the same on regular basis.
• Ensure to interact with the guests & enable the team to understand guest requirements.
Financial
• Responsible for maintaining high level of room sales by upselling.
• Adhere to Accor guidelines for all the financial related procedures.
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure to balance the accounts on a daily basis.
Operational
• Adhere to the Standard Operating policies & Procedures.
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Check the grooming and hygiene of the team.
• Conduct briefing for Reservation team.
• Communicate with GSM all information likely to be of interest to them.
• Closely liaise with Sales & Marketing.
• Practice upselling of rooms.
• Ensure that the team strives for achieving the budget and goals of the department.
• Ensure that the guest special requests are taken care of.
• Ensure that the airport pick up and drop is communicated to team well in time.
• Ensure all VIPs are marked on the system as VIP.
• Make sure that the Opera system does not have double guest profiles.
• Ensure that the fields picked up in Opera are according to the guest information.
• Reports to be in proper manner.
• Ensure that the inventory is properly controlled.
Personnel
• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
• Ability to accept responsibility.
• Self-confidence, motivation, drive and tenacity.
• Ability to enhance organizational performance.
• Ability to clearly delegate tasks and responsibilities.
• Ability to think strategically, inductively, and creatively.
• The propensity to recognize and acknowledge other people's ideas.
Other Duties
• Ensure cleanliness of all areas under supervision.
• Help other departments in case of emergency.
Qualifications
Graduation
Additional Information
Experience is an asset.
Prior experience working with Opera or a related system.
Strong interpersonal and problem-solving abilities.
Fluency in English, additional languages are a plus.
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