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Job Descrption

Role: Support Engineer

About VAST:-

A dynamic and high performing team engaged working on latest
Employee centric management team who believe in
VAST is growing systematically and about to enter into 100+
club

Responsibilities:
Collaborating with various support teams to deliver an excellent customer service
Working directly with clients to identify, troubleshoot and resolve issues within their SAP B1/
server
Responsible for any client issues on SAP B1 infrastructure mostly on AWS
Maintenance of Windows/HANA servers including resizing of EC2
Creating SQL & HANA DB backups/restore, creating users in SQL & HANA
Creating VPN tunnels and troubleshooting VPN issues along with any RDP
Installing third-party software s and troubleshooting any
Administering end-user and security profiles across 100+ Windows and Linux
Assisting with configuration and deployment of new AWS cloud environments; and
Creating and maintaining procedural documentation for our internal support
Key Skills:
3+ years... minimum experience working in a Windows System Administrative
5+ years minimum experience working in a client-facing support
Proven experience supporting production Windows and Linux systems in mission-critical

Microsoft Windows Client and Server Operating Systems 2008 and
Microsoft Server Technologies (AD, Exchange, Terminal Services, SharePoint, );
Proven network fundamentals in configurating & troubleshooting VLANs, routing, IP subnetting,
IP DNS, DHCP,
Demonstrated competency in server administration and security
Excellent troubleshooting, problem-solving & customer service
Knowledge and exposure to SSO, ADFS and leveraging products , DUO, Okta considered a
strong
Excellent communication skills both written &
Experience supporting servers in an AWS (or other cloud environment).
Knowledge and exposure on configuring routers and
Strong skills configuring and troubleshooting
MS accreditations, AWS accreditation, & SAP accreditations are considered strong
Knowledge and experience supporting ERP solutions(SAP B1) are considered strong
Familiarity with support best practices (, ITIL Framework) Superior people skills; team-
oriented, fast learner, and very personable; considered a strong
Ability to manage multiple projects/tickets simultaneously while maintaining attention to
Self-motivated, an independent thinker, driven to achieve success within a customer support
environment and understands the importance of delivering value to our

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