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Customer Focus Manager Jobs in Dubai, UAE by Manpower Professional
Customer Focus Manager
Manpower Professional
- Dubai, UAE

Posted In 25/8/2013

Job Description

Our client, an international training provider company is currently recruiting for a Customer Focus Manager for their Head Office in Dubai. This position is a middle management role, reporting directly to the Regional Customer Focus Manager.

Purpose of Position
• Report directly to the Regional Customer Focus Manager.
• Monitor and control the quality of customer service to ensure it is in line with Corporate Standards (for all regions).
• Assist in the management and quality standards of the Trainers relating to their performance.
• Monitor and control all Customer Focus activities in line with Corporate Standards.
• Advise Senior Management regarding quality issues.
• Interact with clients and employees when necessary in a manner that will enhance and promote the professional image of Spearhead.
• Develop and create... marketing materials which ensure our clients are informed about our products and services.
• Manage the Marketing and PR strategies within the Gulf.

Key Result Areas:
• Ensuring any quality issues are promptly and appropriately handled in line with Corporate Standards.
• Ensure all systems and procedures are followed which assist in the Company’s effectiveness and efficiency.
• Manage the performance of the Trainers, as part of the Performance Management Team.
• Develop quality marketing materials which positively impact sales.
• Develop and implement any public relations events or activities which enhance and are in line with Spearhead Training’s strategic direction.

Duties & Responsibilities

Performance Management Team
• Manage the performance of the Trainers as a member of the Performance Management Team.
• Manage the performance of new and existing Trainers to ensure they are consistently performing to a high standard by carrying out the following:

• Off-job orientation
• One-to-one meetings
Job Category
Administration & Secretarial

Job Requirements
Experience

Any
Career Level

Supervisor/ Manager
Job Type

Full Time
Vacancies

3 Open Positions
Salary

Negotiable
Gender

Any
Degree Level

Any
Faculty / Institute

Any
Major

Any
Age

Any
Nationality

Any
Residence Location

Any
Languages

Any
Own a Car

Any
Have Driving License

Any

Job Skills

To be considered for this opportunity you must have the following skills and attributes:
• The overall aim of this role is to develop customer relationships, ensuring clients consistently receive a first-rate service.
• You must be a highly talented professional, western educated, and able to communicate proactively at all levels within an organization.

The key competencies we seek are:
• Integrity.
• A positive work ethic.
• Dependability.
• Quality focus.
• Superb interpersonal skills with the aptitude to build trust with clients.
• Excellent business acumen.
• Flexibility to travel in the Gulf Region.
• A proactive approach.
• People management skills.
• Project management skills.
• Monitoring and evaluating systems ensuring correct procedures are followed.
• The ability to build positive working relationships with other team members, with a customer-focused outlook.
• Skills to competently work with MS Office, a swift typing speed, aptitude to proofread accurately, and first-rate planning and organizing skills including analyzing course statistics.
• The aptitude to communicate in a dynamic and positive way, both internally within the office environment, and when dealing with clients on the phone, along with excellent personal grooming.
• You must be a high caliber professional, who is keen to meet high levels of expectations and working practices.
• This is a challenging full-time position which involves working with Senior Managers in regional offices and managing the performance of Trainers within the Gulf region.
• All applicants must currently reside in Dubai.
• You must also hold a valid U.A.E. driving license and have your own transportation.
About The Company

Manpower Professional, a division of Manpower Inc., offers comprehensive, expert recruitment services backed by award-winning training, assessment, selection, and outsourcing. Our extensive resources, world-class client list, and reputation attract a diverse group of talented candidates, with every level of education, skills, and experience. Manpower Professional helps find and retain top people in IT, accounting, banking, finance, engineering, sales, and marketing.
Company Industry
Information Technology
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