Dubai - United Arab EmiratesPart-timeSub Division: Commercial BankingDivision: Corporate and Commercial Banking GroupCompany DescriptionFAB, the UAE s largest bank and one of the world s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.Job DescriptionJob ContextDeliver best in class services for Commercial Banking customers.Follow-up on customer transactions.Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.Resolve customer issues and queries in a way that... reflects and expresses excellent customer service. Ensures timely follow-up and escalation of client issuesDemonstrate compliance to organization s values and ethics at all times to support the establishment of a value drive culture within the bank.Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Being Team Player & Coordination with RM/Sr RMQualificationsExperience:1-2 years of working experience in customer service / salesStudents seeking to start and develop their career in banking are encouraged to apply
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