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Job Descrption

The Big Picture

Our mission at Geonode.com is to make data accessible for all companies to compete on a global level.

We’re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, we’re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.

After heavily investing in developing our service and brand, we’re looking for a start performer who shares our vision and wants to take ownership of customer support.

Responsibilities
• Strategize customer service efforts
• Chat and Email support
• Ongoing creation and updating of support articles
• Manage billing, refund, and cancellations on payment platforms
• Reviewing customer feedback
• Tracking key metrics on sales, refunds, and cancellations
• Learn from user tests videos to understand how clients perceive the product
• Proactive team management via... ClickUp, Slack, and other tools
• Eventually, help build a team of CS superstars
• Identify and solve solutions
• Helping customers use proxies effectively
• Chat and Email support

Requirements
• Basic to Mid backend programming skills
• IT-related background
• High-level written and verbal English communication skills
• Attention to detail
• Self-motivated
• Problem solver, not a problem creator
• Deep understanding of the internet and technology
• Ability to work independently
• Innovative and creative
• Slack, Google Mail, Google Sheets, etc.
• Ability to learn tools like Zendesk, Intercom, etc.
• Have a mic and webcam for meetings
• Isn’t scared of a process document
• Can work at 10:00 PM – 06:00 AM UTC

What You Can Expect From Us
• Ongoing training and coaching
• Opportunities for promotions when you’re a star performer
• Flexible holiday schedule

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