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Job Descrption

Background

The Real-Time Gross Settlement (RTGS) service – operated by Payments Directorate – is the backbone which underpins all financial transactions in the UK and is essential for the functioning of the economy and the implementation of monetary policy and financial stability. It holds accounts for banks, building societies, financial market infrastructures, non-bank payment service providers and provides sterling settlement services for Bacs, CHAPS, ICS (cheque clearing), CREST, Faster Payments (FPS), LINK, Mastercard, Visa and PEXA.

Role and responsibilities

This role is key to delivering RTGS Operations’ people strategy, making sure the Bank’s RTGS/CHAPS service remains adequately resourced and able to adapt to changing business needs. You will be responsible for ensuring the critical live operational and UAT roles are filled by operators and testers, trained to levels commensurate with their responsibilities. Additional project and operational resilience work will be... similarly resourced. You will undertake performance and risk metric data analysis, reporting to senior management. You will have direct line management of the RTGS Training lead and resource coordinators.
• Responsible for ensuring that the operational team is resourced with the correct mix of skills and attributes to make it a high-performing team.
• You will provide support and guidance in management skills to staff with direct management responsibilities, advising on training where relevant.
• You will drive and foster a culture of continuous improvement within the team and use this to requisition changes to the systems the team engages with.
• You will work with People Directorate, MB&R COO and other Bank colleagues to generate and enact new recruitment initiatives and ideas for retention and career progression.
• You will ensure that we remain within headcount budget and produce metrics and trend analysis on recruitment, attrition, and vacancies.
• The role holder will lead relevant audit engagement activities and track all audit actions and ensure that these are assigned to appropriate individuals and tracked to their completion.
• You will analyse KPI data, analysing trends and reporting and presenting to senior management.

Minimum (essential)criteria
• Excellent people and conflict management skills and deep understanding of the Bank’s Diversity, Equity and Inclusion strategy and objectives and P&C policies and guidance.
• Experience of leading and driving cultural and organisational change initiatives in large, established teams or institutions.
• Experience of dealing with a human resources function within a medium to large organisation.
• Large-scale training /teaching experience.
• Excellent interpersonal stakeholder management/influencing skills,
• Excellent data analysis and presentation skills,
• Strong understanding of operational risk management

Desired criteria
• Understanding of employment law
• Knowledge and understanding of recruitment strategies.
• Knowledge and understanding of Agile change management roles and responsibilities.
• Understanding of continuous improvement methodology, e.g. Lean
• Knowledge of UK and international payment systems.

This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness.

Number of direct reports: 1

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

Salary and Benefits Information

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

This role offers an annual salary of £52,730. In addition, we also offer a comprehensive benefits package as detailed below:
• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.

The Application Process

Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

This role closes on 25th October 2024.

Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed

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