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Call Centre Team Manager at Amiumb Ltd
London, United Kingdom
Job Descrption
Key Responsibilities:
• Lead and manage a team of outbound call agents, providing guidance, coaching, and support to maximize performance.
• Monitor team performance metrics and implement strategies to improve sales efficiency and customer engagement.
• Develop and deliver training programs to enhance team skills and knowledge related to outbound sales techniques.
• Analyze call metrics and performance reports to identify trends and areas for improvement.
• Handle escalated calls and resolve complex customer inquiries or objections.
• Collaborate with other departments to enhance service offerings and improve sales processes.
• Foster a positive team culture that promotes collaboration, accountability, and motivation.
Qualifications:
• Proven... experience in a call centre management role, specifically with outbound sales.
• Strong leadership skills with the ability to motivate and develop a sales-driven team.
• Excellent communication and interpersonal skills.
• Proficient in call centre software and analytics tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
What We Offer:
• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.
Job Type: Full-time
Pay: £42,262.00-£46,058.00 per year
Additional pay:
• Bonus scheme
• Performance bonus
• Quarterly bonus
• Yearly bonus
Benefits:
• Company pension
• Employee discount
• On-site parking
• Work from home
Schedule:
• 10 hour shift
• Monday to Friday
• Weekend availability
Work Location: In person
Expected start date: 14/10/2024
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