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Job Descrption

I’m working with the London branch of an international bank, based in the heart of the West End. You will manage a small team and the role will be split between back office processing (75%) and customer services (25%). Due to the management responsibilities of the customer services department you will be required to be in the office 5 days a week.

We are working with the London branch of an international bank, based in the heart of the West End. You will manage a small team, and the role will be split between back-office processing and customer services.

Due to the management responsibilities of the customer services department, you will be required to be in the office 5 days a week.

Responsibilities include:
• Supervise cashiers and clerks
• Responsibility for reviewing and updating processes and procedures in Customer Services
• Serve as a key point of contact for customers visiting the branch
• Support Relationship Managers in addressing the needs of Private Banking and High Net... Worth clients
• Manage and oversee daily back-office functions, including treasury settlements and customer payment activities
• Check and release incoming, outgoing, and reimbursement payments
• Ensure accurate settlement and follow-up of VISA Cards, Debit Cards, and Cheque Books

Previous experience in both back-office operations and managing customer service teams a must for this position. This is a small, dynamic bank which would suit individuals from a similar environment

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