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Job Descrption

Leading the merchandising and CRO efforts for one of the fastest growing e-commerce companies in the UK.

About Rise & Fall

We are one of the fastest growing startups in the UK and are soon to launch internationally. We’ve shipped over 100,000 products, tripling revenue last year, and are set to double it again this year.

We offer luxury clothing and homewares, but without the luxury prices. We connect our customers with the best manufacturers in the world so they can buy the highest quality goods straight from the factory floor at prices that are 40-80% less than usual.

We are the antithesis of fast fashion and serious about sustainability and conscious consumption. We are B Corp certified, have removed all hard chemicals from our supply chain and use mostly organic inputs (cottons, linens etc). Last year we donated over £20,000 to homelessness and women’s support charities.

We have been on a rocketship trajectory and are hugely ambitious. We’re on a mission to become one of the... largest luxury goods retailers in the world over the next 10 years, significantly reshaping the industry as we grow.

If you’d like to join us on this wild journey, then read on below and join our incredible team ✌

About the role

You will own the busy trading calendar, coordinating everyone involved in delivering the right campaign at the right time.

You will help shepard the business through large scale product expansion and international launches, while optimising the content, UI and UX of the website.

This is an opportunity to learn quickly from the best in the industry. You’ll sit in the Growth Team, reporting into the Head of Growth, and work closely with the Brand Team on campaigns and website content. You will manage Customer Services agents, with the opportunity to scale your team as the business grows.

We don't believe age is necessarily a marker of ability or experience, we favour self-starters who are always looking for new ways to improve their results, the business, and themselves.

Joining the Rise & Fall team at this exciting, early stage of our journey will require you to be someone who thrives on getting stuck into challenges. By being curious, a fast learner who quickly adapts and has a bias for action.

The type of person you are and your values are just as important to us as your skills and experience, as we are passionate about building an exceptional team of people who work well together.

What do those values look like?
• Customer obsessed
• High-performance
• Take the initiative
• Feedback is a gift
• Enjoy the Ride

Read more here.

Key responsibilities

Improve the websites: Drive a program of CRO improvements with responsibility for devising, running and measuring A/B tests informed by good use of data and user research. Look across the UI, UX, merchandising, pricing and promotions to find profit driving improvements.

Landing Page testing: Support with A/B testing program for landing pages, in collaboration with the Head of Growth/agency.

Project manage seasonal campaigns on DTC: For new product launches and seasonal campaigns, make a timeline, brief the creative team and get the right assets live on each touchpoint.

Customer Services: Manage the small Customer Service team to deliver world class service levels.

3 reasons this role is exceptional
• You will learn a lot and be given responsibility in your area. Working alongside brilliant people you will learn how a variety of functions inside a business work, because that's how great startups do it.
• The company has found product-market fit in a massive category.
• Our co-founders are experienced and well connected in the startup world. This means even if you leave, you'll have doors opened up for you - we have a strong record of helping people who are moving on find the right home.

About you
• 3+ years experience working in a high growth D2C ecommerce business, with expertise in managing websites
• An organised, people-person who loves collaborating across the team to get projects done efficiently
• Proficient with a range of ecommerce tools - Shopify, Google Analytics, Hot Jar etc.
• Excellent with data and reporting
• Proactive and enjoys working at a fast pace, to test and learn what works & what doesn’t
• Curious. We will need a creative problem solver, who is comfortable pivoting strategy and has a desire to try new things.
• Obsessed with creative ideation and testing.
• Experience managing both in-house teams and external agencies/contractors.
• Data-driven mindset with strong analytical skills and the ability to translate data into insights and actions.
• A people person with excellent communication and project management skills
• An entrepreneurial self-starter. A tenacious problem solver and ready to roll up your sleeves.

The package
• Salary of £45-65k, depending on experience.
• Lovely, bright and spacious office near Portobello Road
• Work alongside a team of ambitious superstars
• Generous training budget
• Pension plan: 3% from the employer & 5% from the employee
• Holiday: 25 days + bank holidays (33 total)
• Generous discount on all Rise & Fall product + free product each season
• Lots of fun! Great culture with regular team socials & events

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