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Job Descrption

Aviation Executive

We have an exciting opportunity for an Aviation Executive to join us at Wendy Wu Tours, as we enter a period of exciting growth.

The successful candidate will work closely with all teams to ensure that all of our customers’ flights are booked with accuracy, ensuring both an excellent customer experience and a commercial advantage.

You will become our company ‘go-to’ for all flight and Amadeus related queries.

Your main duties will include:
• Quality checking all flight bookings made by our Reservations and Operations teams
• Monitoring ticketing deadlines and issuing flight tickets in a timely manner, to maximise commercial advantage
• Managing Amadeus queues including actioning schedule changes, looking for the best solution for the customer and the right price for the business
• Communicating effectively with our customers to advise of changes or to obtain any missing information
• Using your fare knowledge to put together special offers which drive demand to... Reservations
• Building and maintaining a good working relationship with airline partners
• Keeping up to date with airline product and contracts and effectively communicating key changes to other departments
• Covering team holidays by supporting customers with amendments and queries on the Operations phone lines as required
• Providing training and support for other departments as necessary
• Participating on the call rota to support the business outside of office hours when required

The successful candidate will:
• Have in-depth experience working in Amadeus, including pricing, fare rules, ticketing and reissues
• Have good knowledge of airline routes and contracts
• Be proficient in Excel
• Demonstrate excellent customer service skills
• Be an effective communicator and relationship builder
• Highly organised and a meticulous eye for detail
• Able to maintain focus and work within very tight time constraints
• Be forward-thinking and actively seek process improvements
• Adapt to new tasks quickly, embrace change and enjoy being part of a small team

Working at Wendy Wu Tours also includes:
• A competitive salary (plus any out of hours shift allowance)
• Hybrid working (remote working would be considered)
• Additional travel in peak periods/events/overtime as required by business needs
• 23 days holiday a year plus your birthday off
• Opportunity for a fully paid staff travel trip (with 5 x staff travel additional leave days) each year
• 5% company contribution to pension scheme
• Company annual profit share payout for all employees
• Subsidised gym membership

If you, or someone you may know may be interested in applying for the above role, please contact Matt Cobley, Operations Manager by emailing Recruitment@wendywutours.co.uk

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