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Job Title: Network Control Training and Quality Specialist - Flight Planning (15193)

Description:

As a Training and Quality Specialist, you will be responsible for creating and delivering high-quality training and development to new starters and existing officers in network control. This will require building a close relationship with the functional management team and seniors across functions to ensure that training needs are identified and met. Additionally, you will play an essential role in future change initiatives and act as champions of these changes to the wider teams to gain buy-in while keeping current training packages up to date.

You will continually assess the existing skills and knowledge within Network Control to determine what training is needed to grow and retain these skills. You will also play a significant part in the recruitment of new officers into the department, ensuring that we are selecting the right people for the role.

In addition, you will be... responsible for ensuring the quality of our officers’ work is of the highest possible standard, through consistent quality assurance checks and audits.

What you’ll be doing:

We are looking for a detail-oriented Training, Quality Assurance, and Safety Specialist to play a key role in monitoring and enhancing performance within Network Control. This role will involve identifying training and development needs through job analysis and regular consultation with management and senior teams. You will devise individual learning plans in collaboration with line managers and support the coordination and delivery of central company learning initiatives. Additionally, you will ensure that statutory training requirements are met while developing and implementing comprehensive training programs for both new starters and existing colleagues within the ICC.

You will collaborate closely with Functional Management and Seniors to meet all training needs, maintain training materials, and evaluate and improve training program effectiveness. In the audit and quality assurance aspect of the role, you will monitor the quality of work through regular checks, including call monitoring, side-by-side coaching, and procedure adherence reviews. You will audit training records and policies to ensure compliance and relevance. Furthermore, as part of the safety team, you will lead investigations within Network Control, overseeing safety incident investigations and supporting the Safety Action Group (SAG) process. You will also be responsible for assigning investigations to the correct functional teams and providing recommendations based on your findings and analysis of trends.

This role is pivotal in ensuring high standards across training, quality, and safety within the organization.

Requirements of the Role:

What you’ll need to do the role:

We are seeking a dynamic individual with experience in Flight Planning to join our team. The ideal candidate will have strong organizational and planning skills, along with relevant training experience and excellent presentation capabilities. They should possess excellent communication and interpersonal skills, with the ability to present complex information clearly and concisely. Proficiency in Microsoft Office and core systems such as EASA, AIMS, TOPS, eRes (where applicable) is required. LIDO experience is preferred, and an EASA or FAA Dispatch License is an advantage.

We are looking for a proactive problem-solver with a passion for process improvement and a willingness to embrace change. The ability to manage training schedules effectively and multitask in a fast-paced environment is crucial, as is a collaborative approach to both face-to-face and remote learning. Experience in developing and implementing training programs, knowledge of learning management systems, and e-learning platforms are all desirable but not essential. A commitment to continuous learning and personal development is a must, and prior knowledge of the aviation industry is a plus.

What you’ll get in return:

Competitive base salary
Up to 20% bonus
25 days holiday
BAYE, SAYE & Performance share schemes
5% pension
Life Assurance
Flexible benefits package
Excellent staff travel benefits

Location & Hours of Work:

This full-time role will be based in Luton, averaging 40 hours per week, working Monday – Friday office hours, with the flexibility to work shifts where necessary.

About easyJet:

At easyJet, our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply:

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organization that supports the needs of all. As such, we will make reasonable adjustments at interview through to employment for our candidates.
Business Area:

Operations
Primary Location:
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