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Front Office Supervisor at Strand Palace Hotel
London, United Kingdom
Job Descrption
Branch: Strand Palace Hotel
Location: Strand, London (Central)
Salary/Benefits: £28575 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 20/09/2024
Closing date: 22/10/2024
Develop your career at Strand Palace, Great Place to Work 2024
Strand Palace is seeking a Front Office Supervisor to ensure a smooth guest experience, offer exceptional customer service, and foster a warm, inviting environment for both our guests and team.
Benefits
Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:
• Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• ‘Introduce a Friend’ bonus scheme earning you up to £500.
• Free laundry and dry cleaning to save you money.
• ½ day paid time off on your birthday
• Regular social outings and parties (think team nights out at activity bars in... London with free drinks, food, and lots of fun!)
• Paid volunteering day
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
• North Bank discount card
• Free use of the hotel gym
• BUPA health cashback plan (e.g. get cash back when you buy a pair of glasses)
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide, including L+R Hotels
Key Responsibilities
• Supervise the Front Office team on duty, ensuring the smooth running of the shift and being present to support as and when required
• Supervise accurate and efficient Reception tasks including check in/out procedures and ensure a consistent, high level of customer service at all times
• Responsible for the accuracy of payments on shift and ensuring that any payment queries are settled prior to departure, in accordance with the Hotel’s procedures
• Maintain effective and regular communication within the team by carrying out daily shift handovers and team briefings in cooperation with the Duty Managers
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
What We’re Looking For
• We're eager to hear your success stories and how you've made a difference in guest experiences.
• Your precision and attention to detail will help us maintain smooth operations.
• Show us how you motivate and guide a team to exceed expectations.
• Skilled with Opera or Knowcross? Awesome! If you're new to these systems, no problem – we’re happy to train you up!
What We’re About
Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.
Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate. From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.
Want to start your journey with Strand Palace today? Apply now to join the team
Complete form below to directly Send your CV / Linkedin Profile to Front Office Supervisor at Strand Palace Hotel.
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