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Job Descrption

An exciting opportunity has arisen to come and join us in the Renal & Transplant services located at Hammersmith Hospital in the Renal Secretarial team. The kidney and transplant services is a regional centre and covers the whole of north west London. We provide comprehensive service through our outpatient clinics, inpatient centre and satellite dialysis centres across the region.

The post-holder will be responsible for monitoring the performance and wellbeing of the Renal secretarial team by planning and prioritising their administrative tasks. The post-holder will be responsible for managing workflows relating to production of patient clinic letters in accordance with Trust targets, auditing and pulling reports, assisting with sickness and performance meetings and contributing to the development of SOPs. We are looking for an enthusiastic and organized individual with good team-leading experience.
Main duties of the job
• To supervise the Renal Medical Secretary team.
• To... supervise administrative processes of the Renal Medical Secretary service day-to-day.
• To supervise the planning and prioritization of Medical Secretary administrative tasks.
• To supervise team members and manage workflows relating to Outpatient clinic letters, the Medical Secretary inbox, incoming correspondence and providing reception services for the Renal Directorate.
• To support and manage the implementation of new systems e.g. Digital Dictation software.
Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
EDUCATION
• NVQ in Business Administration or equivalent
• Willing to undertake training programmes relevant to the post.
• L2 Numeracy and Literacy.
Experience
• Demonstrable experience of working as a receptionist/Team leader or equivalent role.
• Supporting/developing others.
Skills/Knowledge/ Abilities
• Effective verbal and written communication skills.
• Positive and effective team worker.
• Ability to prioritise workload, meet tight deadlines and work independently.
• Set achievable action plans for team members.
• Ability to work in an organized manner, to high standards, demonstrating attention to detail.
• Ability to remain calm under pressure.
• Willingness to take on new responsibilities and learn new skills.
• Creative approach to problem solving.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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