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Job Descrption

POSITION: Permanent (37.5 hours per week)

LOCATION: Fully remote

SALARY: £32,000 - £39,000

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it's like to be a Healios employee, and our hiring processes, take a look at our Notion page.

"Great minds don't think alike"

From our talented tech teams... to our standout clinical expertise, we're bringing great minds together to build more accessible services.

As an IT Operations Engineer you will play a pivotal role in our IT Operations team providing capabilities across multiple areas within our IT Service offering. Your primary responsibility will be to provide IT Incident, Request and Problem Management expertise, with a keen focus on IT Security.

I f you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

Must have experience:
• + 2 years experience in a client facing role in an environment where excellence user experience was key driver for successful support function
• Some experience in admin/tooling support
• High level of technical competency, quickly understands technical issues and can resolve them in a remote environment
• Quick learner with positive can do attitude
• Demonstrated ability to prioritise multiple incoming requests effectively and appropriately
• An emphatic, patient, professional and calm approach
• Experience of Zendesk, jira or similar; office suites, operating systems
• Excellent verbal and written communication skills appropriate for children and young people
• Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere
• A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children

Nice to have experience:
• Solid understanding of safeguarding policies
• IT admin experience - Atlassian, Jira and Confluence
• Familiar with our toolstack: atlassian, google, aws, slack
• ITIL or similar
• Knowledge of Cyber Security, specifically for remote environments and suitable preventative measures
• Coding or scripting experience - AppScript, Powershell, Unix, etc

What's in it for you
• 33 days holiday (including 3 days for the Christmas closure between Christmas and New Year plus Bank Holidays)
• Birthday Leave
• "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
• Enhanced family friendly policies including a phased return to work and receive full pay
• Contributory Pension Scheme
• Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
• Work from anywhere policy
• Free access to co-working spaces
• Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
• CPD/Growth day per year, plus personal development allowance to invest in your growth
• Bespoke Healios Training including schedule of monthly CPD for clinicians

ACCOMMODATIONS

We're glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page

Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.

DIVERSITY AND INCLUSION

"Do the right thing" is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we're developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum

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