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Job Descrption

Are you a detail-oriented problem solver with strong communication skills? Do you thrive in an international and multicultural environment? If so, we’d love to hear from you! Join EF as a Travel Experience Coordinator, where you'll manage airport meet and greet staff, work with global teams, and play a key role in delivering an exceptional customer experience.

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world... to participate in language learning and cultural exchange.

Your Role

We're seeking a detail-oriented, deadline-driven communicator with a self-motivated, problem-solving mindset and an entrepreneurial spirit who thrives on challenges and believes nothing is impossible.

As a Travel Experience Coordinator in our Transportation department, you'll manage airport meet-and-greet staff at key UK arrival points, assisting customers studying at our International Language Campuses across the UK & Ireland. You'll collaborate closely with local suppliers, campus teams, international flight departments across EF and head office in Switzerland. You will also oversee staff recruitment and payroll queries as you assemble and manage your transportation dream team!

Responsibilities
• Planning and executing work rotation for our meet and greet staff on a weekly basis
• Maintain and develop relationships with staff, local suppliers in UK & Ireland
• Develop and improve the overall customer experience of arrival and transportation services
• Invoicing
• Assist with financial & quality analysis

Requirements
• Experience within the student, travel and hospitality industry desired
• Strong operations/logistics skills
• Well organised and process driven
• An analytical mind set
• Proven attention to detail
• Strong knowledge of the surroundings of London
• Capable of using own initiative and being decisive
• A skilled negotiator
• Multitasker and Flexible (weekend work may be required during peak months of July & August - days back in lieu)
• Willingness to learn and open to feedback
• Intermediate level of Microsoft Excel
• Have the right to live and work in the UK
• Fluency in English, other Languages are an advantage
• Clear DBS check and two references

Why you will love EF London
• Continuous professional development for all staff
• Work in a truly international environment
• Regular social events including bi-weekly Thirsty Thursdays
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Employee Assistance Program
• Private health insurance
• Life insurance
• Access to EF Hello language learning
• Access to Gym
• Based in Chelsea at our UK hub office

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

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