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Security Officer Nights at Mitie
London, United Kingdom
Job Descrption
• Are you looking for an hourly wage of above London Living Wage?
• Are you looking for flexibility in your working week working a 4 on 4 off shift pattern?
• Do you have exceptional verbal, written, and personal communication skills with core competencies around delivering service excellence?
• Do you hold an SIA Front line licence?
If so do not hesitate in applying for the below job working with one of our Blue Collar clients.
Person Specification
• Exceptional verbal, written, and personal communication skills with core competencies around
delivering service excellence
• SIA certification (training can be provided if required)
• Immaculate grooming, personal presentation and sense of style
• Flexible, agile, and adaptable
• Comfortable with wearable and mobile tech (radios, headsets, tablets)
• Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
• Must be highly proficient in... Outlook, Word, Teams, and Chrome
• Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
• Essential to be able to process large volume of queries across multiple platforms
• Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety
awareness, customer service, prioritisation, personal organisation
Job Overview
• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.
Main Duties
Operations
• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.
Training
• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.
Security:
• Respond to and coordinate First Aid or Security incidents
• Comply with legal obligations and safety requirements of the role
• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies
• Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's)
• Support the management of: lockers, bike registrations, etc
• Generate reports and send to the relevant people, eg first aid/wardens, waste etc
• Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned
• Focus on out of line safety and security items
• To immediately report any systems malfunctions
• Host contractors on site
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