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Job Descrption

Fortnum & Mason are looking for an exceptional Sales Associate to join our renowned Tea & Coffee department, on a full time basis. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

The Ground Floor of Fortnum & Mason’s Flagship Piccadilly store has welcomed customers into a unique wonderful shopping experience for over 300 years, and continues to be our busiest space. Our world-renowned Tea & Coffee counter displays the full variety of Fortnum’s famous teas and exclusive coffee blends.

Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI’s are reached through both individual excellence and teamwork.

Our Sales Associate has the opportunity to excite customers with product knowledge, so... a confident, engaging and friendly personality is a must.

Further to this, our successful candidate will:
• have a genuine passion for all things Tea & Coffee
• demonstrate previous experience in a relevant role
• enjoy creating a sense of pleasure for our customers
• be ready to learn our products inside-out and demonstrate a constant hunger for knowledge
• be able to work 37.5 hours (5 days per week) on a rotating rota (including weekends).

In return, we offer fabulous benefits:
• A competitive salary + paid overtime
• Discretionary annual bonus of up to 5% of annual salary
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 28 days paid holiday (inc. bank holidays) a year and an extra day off for your birthday
• Excellent pension scheme
• Defined development scheme to grow your career
• Staff shop
• Invitation to our annual staff party
• The opportunity to work for a multi-channel company that put digital first to better our ways of working
• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards

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