About the role

This role sits within our Customer Sales team and is ideal for anyone who takes pride in offering five-star customer service, and has experience in dealing with admin-based customer service tasks.

The successful candidate will be dealing directly with motivated car sellers who have contacted Motorway, guiding them through the necessary steps for getting their car ready for sale, and helping them to get the best deal possible for their car.

Working as part of the Customer Sales Administrator team, you will play an integral role in providing full administrative support to the Customer Sales team.

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.

What you'll be doing

• Monitor unassigned tickets and answer general customer queries.
• Seek appropriate and well-informed solutions for customers along their seller journey.
• Support the Customer Sales team during periods of annual leave or days off by covering Agents, responding to and guiding customer queries.
• Follow up on queries, and look into any potential discrepancies or issues, liaising with the relevant external company where necessary.
• Complete other ad hoc admin duties as required by the Customer Sales team.
• Work efficiently in order to hit performance KPIs.

Requirements

• Demonstrable experience in a customer service or admin-based role.
• Ability to engage with all types of customers and work in a team.
• A can-do attitude and high attention to detail.
• Strong organisational and time management skills as you will be working with multiple systems at once, so you need to be organised and focused.
• Ability to adapt to new processes and systems quickly.
• Seeks customer-focused resolutions.

Benefits

• A competitive salary
• BUPA health insurance
• Discounted dental through BUPA
• Discounted gym membership through BUPA
• On-Hand volunteering membership + volunteering day
• Hybrid working - opportunity to work from home one day a week (subject to approval)
• Pension scheme
• Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
• Enhanced maternity/paternity leave
• Regular social events
• Cycle to work scheme

Equal Opportunities Statement

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.