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Job Descrption

FRENCH SELECTION (FS)

German speaking Customer Support Advisor

Location: South West London - Feltham area

Hybrid working with an early Friday finish

Salary: up to £29,500 depending on experience plus bonus and great benefits

Ref: 4219GT

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4219GT

A multinational technology company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.

Main duties: To assist and support customers with technical questions and problems while providing outstanding customer service

The role:

- respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media

- resolve any issues from customers within a dedicated time frame

- Keep up to date on products

... ensure all correspondence is recorded and kept up to date

- escalate customer issues as needed to the relevant departments

- attend regular staff meetings and provide reports as needed

The candidate:

- Fluent in German (written & spoken) essential

- Previous experience in technical support or customer service

- Knowledge of computer systems and networks beneficial

- Excellent communication skills

- Customer service focused

- Confident, proactive & dynamic

- Computer literate (excel, outlook, CRM system)

The salary: up to £29,500 depending on experience plus great benefits

Job Types: Full-time, Permanent

Pay: £28,000.00-£29,500.00 per year

Benefits:
• Work from home

Schedule:
• Monday to Friday

Work Location: In person

Reference ID: 4219GT

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