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IT Technical Analyst at FirstGroup
London, United Kingdom
Job Descrption
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.
Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.
SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the job:
The IT Technical Analyst role is to assist with the replacement of our existing WAN across the SWR network. Travel is a key part of the role and the post holder... will be meeting our new WAN suppliers at stations, depots and offices across the network to oversee the installation of new equipment, work with the SWR IT team to migrate sites on the new network, and ensure that everyone is working in a safe manner. Other key activities include configuring and installing switches, as well as ensuring documentation and assets are kept up to date.
The role will require the post holder to be self-motivated.
Your main responsibilities will be:
• Meet network engineers at site to provide access for them to install new circuits and fix faults
• Work with our network provider to migrate sites from our existing WAN to the new as smoothly as possible
• Replace and configure network switches as required.
• Test that the new network is working in the required manor.
• Manage the contractors when they are on site, ensuring they follow all appropriate guidelines and procedures
• Keep documentation and records up to date as changes are made
• Ensure all cabinets are left neat, tidy and secure
• Remove any old equipment and return for decommissioning as per the process
• Work with Station Managers and ticket office staff to make them aware and ensure disruption is kept to a minimum
• Assist the wider IT team with service requests as required
As a minimum, you will need to be:
• A self-motivated, IT professional with a minimum of 2 years' experience working in a complex IT environment. Network experience is desirable.
You will also need to have:
• A passion for technology and networks
• Excellent organisational skills
• Excellent customer service skills
• Ability to work well under pressure and meet deadlines
• Ability to demonstrate a high degree of flexibility, including occasional out of hours working
• Ability to manage sensitive and confidential information
• Ability to take responsibility
• Excellent prioritisation and time management skills
• Excellent problem-solving skills
• Can show initiative and demonstrate a proactive approach to daily tasks
About the location:
South Western Railways HQ is based on the 4th Floor at South Bank Central, a stone's throw from the River Thames and a 10 minute walk from our busiest station, Waterloo. It is local to many well-known attractions, restaurants and retail facilities and is easily accessible by public transport.
Working pattern:
Working an average of 37 hours per week over 5 days - standard office hours
The Reward:
In return we offer a competitive salary and a variety of valuable benefits, including:
• Free duty and leisure travel on SWR services for employee
• Free leisure travel for spouse/partner and dependants (criteria dependant)
• 75% discount on many other train operating companies
• Full training and support with development
• Large range of exclusive retail offers
• Excellent pension scheme
We all belong at SWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity
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