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Job Descrption

ServiceNow Technical Support - London

We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level);– 2.5 to 3 years of ServiceNow relevant experience.

Job Description :
• Service now Implementation Specialist & Admin
• Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional) )
• Good Communication and presentation skills, Client handling.
• Java Scripting knowledge and hands on experience on it.
• Hands-on with ITIL Process implementation.
• Service-now for custom Application Design & Development.
• Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.
• Hands-on design, development and deployment experience with the Service-now platform.
• Hands-on migrating data from different tools into ServiceNow.
• Hands-on to SNow Integration
• Good at creating required information for Reporting and Dashboards
• Knowledge of ITIL methodologies and... processes.

Technical Expertise :
• Creation of script based Assignment and Approval rule.
• Creation of Business Rule, UI Action by using Glide script.
• Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called.
• Creation of custom related list.
• Creation of Access Control List with the help of Scripting.
• Creation of Script based UI Policy and Client Script.
• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
• Querying the table by using Glide Record
• Referencing Glide List
• Debugging script
• Creating and customizing UI and pages using Jelly
• Working with complex Log Files.
• Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
• Designing of Macros and Formatters.
• User Administration
• Web Service Integration
• User Interface Level Integration
• MID Server Integration
• Use of Import Sets for data loading from external file or database to the service-now.com

Knowledge of ITIL V3 processes

This is a 3 month contract based in Central London.

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