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Technology Support Specialist at Latham & Watkins
London, United Kingdom
Job Descrption
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About The Role
The Technology Support Specialist is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while providing assistance to end users for firm-approved applications using a variety of different methods including Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary. This role will be located in our London office. Please note that this role may be eligible for a flexible... working schedule that allows for a hybrid and in-office presence.
Responsibilities & Qualifications
Other key responsibilities include:
• Perform ing regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware
• Set ting up and configuring desktop and notebook computers and printers
• Meeting and coordinating with other local Technology department members on product installation, training, supporting, and assisting or running projects on various issues as needed
• Setting u p conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)
• Providing en d -user support by responding to calls, emails, and walk-ins, in addition to tracking incidents and solutions via ServiceNow tickets
We’d love to hear from you if you:
• Demonstrate knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
• Possess advanced knowledge of standard hardware components and peripherals
• Exhibit working knowledge of printer and MFD hardware/settings to perform basic support
And have:
• A Bachelor’s degree or equivalent in Computer Science or Information Systems, preferably
• Experience with PC hardware/software
• Experience in a customer-focused role, preferably
• Experience with software installations and upgrades, training, and technical documentation, preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!
Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.
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