UBDS, a leading digital transformation partner in the Information Technology and Services industry, is seeking a highly skilled and motivated Infrastructure Operations Engineer to join our dynamic team. You will play a crucial role in accelerating change, ensuring frictionless and best in class services for our clients. With a focus on delivering significant, measurable, and sustainable digital transformation, UBDS prides itself on its can-do and get-it-done culture, striving for top and bottom-line growth by equipping clients with cutting-edge technology that drives innovation.

You will have the opportunity to work on a wide range of technologies, clients and projects.. Your responsibilities will include deploying new technology, optimizing infrastructure, and ensuring the security and compliance of systems and data. By leveraging your expertise in infrastructure, migrations, networking, and digital workplace technologies, you will have a direct impact on our clients' success. Additionally, you will provide ongoing support and maintenance, guaranteeing high levels of service management and proactive problem-solving.

Responsibilities 

• Your primary role will be within our Infrastructure Operations centre, where you will join a team obsessed about delivery outstanding support, guidance and resolution to technology problems for our clients and for our own services and systems.
• You will diagnose problems and troubleshoot issues across wired and wireless product lines, along with some more traditional/legacy network support.  Provide engineering support for issues connected with the network infrastructure and Cloud
• Implement and manage infrastructure systems, including servers, networks, and storage

• Monitor system performance and troubleshoot issues to ensure high availability and performance
• Design and implement security measures to protect systems and data from potential threats
• Support the migration of systems and applications
• Collaborate with cross-functional teams to drive continuous improvement and innovation initiatives
• You will be a problem-solver, passionate about networking, Cloud technologies and Cyber Security
• Diagnose and troubleshoot wireless, security, switching, and other various network-related issues.
• Effectively communicate with customers regarding technical issues and customer service inquiries, both orally and in writing
• Work with colleagues and our client's teams to diagnose and resolve critical, escalated issu
• Effectively communicate with customers regarding technical issues and customer service inquiries, both orally and in writing
• Manage IT operations and network equipment like routers, switches, firewalls, and access points

About You  

• Experience in infrastructure operations/engineering within a dynamic fast paced environment
• Diagnose and troubleshoot wireless, security, switching, and other various network-related issues
• Strong knowledge of networking principles and technologies, including LAN, WAN, and VPN
• Knowledge of network technologies, ideally with hands on exposure with both Wired and Wireless technologies
• Knowledge of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
• Experience of using Cloud monitoring tools
• Effectively communicate with customers regarding technical issues and customer service inquiries, both orally and in writing
• Experience across multiple sectors
• Flexible & a willingness to embrace change
• Desire to learn new technologies & skills
• Work with colleagues and our client's teams to diagnose and resolve critical, escalated issues.
• Proficiency in designing and managing server infrastructure (Windows/Linux)
• Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure)
• Familiarity with security best practices and experience in implementing and managing security measures
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional team
• Outstanding English language written and verbal communication skills and comprehension.
• Outstanding customer service skills.
• You must be eligible for SC Clearance
• Ability to multitask and work under pressure.
• Networking certifications such as CCNA, CompTIA Networks or equivalent
• Willing to work unsociable hours to support on-going projects, migrations and implementations.

Benefits

Why people choose to grow their careers at UBDS

People are the most important aspect of our business, so adding the right people to the team and helping them grow is critical. This is why we’ve invested in a people-focused team to look after the entire employee experience.

With an impressive portfolio of customers in both the public and private sectors, we have a variety of exciting projects to be involved in. As a technology agnostic organisation, you’ll gain exposure to the world’s leading and latest technology.

Employee Benefits

Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more

Private medical cover for you and your spouse/partner, offered via Vitality

Discretionary bonus based on a blend of personal and company performance

Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays

Electric Vehicle leasing with salary sacrifice

Contributed Pension Scheme

Death in service cover

Hybrid Working - UBDS offers a flexible working environment to help enable you to operate at your maximum regardless of your location. With offices in London & Manchester we offer a culture that is focussed on outcomes and giving you a work life balance but at that same time creating and driving a culture of inclusivity and togetherness

About UBDS

UBDS was born out of a vision to build lasting relationships by delivering digital transformation solutions with unrivalled speed and efficiency. We have taken complex organisations to the frontier of innovation, transforming enterprise and public sector to be faster, leaner and more competitive.

Organisations turn to us for deep knowledge, specialist skills, years of on-the-job experience and our can-do and get-it done culture.

Projects are personal. Our work is an extension of the values we embody, and we are always looking for ways to fill the gap for our clients. For us, it’s about top- and bottom-line growth, and equipping our clients with cutting-edge technology that empowers innovation.

We exist to deliver significant, measurable and sustainable digital transformation, and we achieve this by delivering value to our customers in the following ways:

1. Accelerating change

2. Ensuring frictionless high performance

3. Mitigating risk and ensuring security

From advisory, to design and execution, we implement the technology that aligns with our clients’ goals – to help them innovate and thrive. We have four key values that guide the way we work together, engage with our customers, make decisions, and ultimately succeed:

Our reputation is everything

We are passionate about technology and innovation

We deliver value and make an impact

We keep it simple and make it happen

Interested in joining our innovative team?

Get in touch. To find out more about this role, one of our other vacancies or to just talk about UBDS and where you might fit into one of our free thinking and ever-advancing teams, please head to https://apply.workable.com/ubds/ or send your CV to Recruitment@UBDS.com

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.