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Job Descrption

Job Description

Job Title: Sales Senior Executive

Department: Retail

Location: Albemarle Street boutique

Type of role: Full time

Reports to: Head of Retail and Assistant Manager Peninsula

Salary: £30,000 to £35,000 per annum DOE plus commission

Start date: October 2024

About Garrard

Set in the heart of London since 1735, Garrard’s royal legacy lives on in its exceptional handcrafted jewels.

Since being appointed the first official Crown Jeweller in 1843, Garrard has proudly played its part in British royal history, creating jewels that have captured imaginations throughout the world. From the legendary setting of the Cullinan I diamond, the world’s largest cut and colourless diamond, to glittering tiaras worn at state occasions and Princess Diana’s iconic engagement ring, Garrard has crafted some of the most famous jewels of all time.

After almost 300 years, the House’s industry-leading designers, gemmologists and craftspeople continue to be entrusted with extraordinary new... designs for royalty and private clients, alongside the exquisite jewels in Garrard’s collections, each of which bears the quintessential British hallmarks of heritage and handcraftsmanship.

With its future continuing to unfold, great jewellery traditions are being written anew at Garrard in designs that move the heart and empower the soul – now, and forever.

As an employer, Garrard are committed to sustainability and reducing our carbon footprint year on year and creating a great working environment for all our employees. We have a flexible working policy, great benefits including remote GP and mental health support, a comprehensive EAP, cycle to work scheme, and access to discount and wellness platform Perkbox.

Overall Summary

Based at Garrard’s new boutique within The Peninsula Hotel the Sales Executive will join a newly established fine-jewellery retail sales team in a fast paced and growing business. You will play a key role in representing the brand and providing an exceptional experience for Garrard’s clients by meeting sales targets, delivering impeccable service and showcasing product knowledge. In addition, you will support the showroom Assistant Manager with the day-to-day running of the boutique.

Key Responsibilities

Sales
• Consistently achieving sales targets by employing a client-centric approach coupled with the delivery of impeccable customer service.
• Cultivating strong client relationships through exceptional experiences, fostering repeat business, and promoting advocacy.
• Demonstrating effective communication skills, both in-person, virtually and in written form, to establish and maintain trust with clients.
• Managing a client database with diligence and proactively engaging clients for exclusive events and new product arrivals utilising our CRM system.

Support
• Supporting the Assistant Manager to ensure smooth daily functioning of the boutique.
• Demonstrating a keen eye for detail regarding visual merchandising and all tasks undertaken, contributing to a flawless client experience.
• Exhibiting good organisational and stock control skills, with the capacity to learn the company’s specific systems and processes through provided training.
• Displaying a willingness and ability to collaborate across departments, working with other teams to achieve overarching business objectives.

Skills and Experiences:
• Previous experience in jewellery B2C sales. Only senior candidates with a minimum of 4 years of experience from the jewellery industry will be considered.
• Experience using a CRM system with basic Microsoft Office knowledge an advantage.
• Excellent written and spoken English.
• Passion for luxury jewellery and a detail orientated approach.
• A broad product knowledge of gemstones, jewellery, and manufacturing techniques/processes.
• Flexibility to occasionally work from Flagship London boutique in Mayfair.
• Availability to work 5 days within Monday – Saturday, with flexibility to work outside normal boutique hours for regularly held events.
• A presentable, approachable, and friendly demeanour with a pro-active and positive work attitude.
• We can consider ONLY UK based candidates on this occasion.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Additional pay:
• Bonus scheme
• Commission pay

Benefits:
• Bereavement leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Sick pay

Schedule:
• Monday to Friday
• Weekend availability

Application question(s):
• Do you have a minimum of 4 years experience working for a luxury jewellery brand in the UK?

Work Location: In person

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