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Job Descrption

About Us

Midstream Lighting is a leading technology company specializing in designing and manufacturing high-quality LED lighting solutions for various industries worldwide. With a strong focus on innovation and sustainability, we have established ourselves as a global leader in the lighting industry. Our mission is to provide our clients with exceptional lighting products and solutions while maintaining a commitment to environmental stewardship.

Role Overview

We are seeking an enthusiastic, highly organised, and detail-oriented Sales and Operations Coordinator to join our growing team. This role is ideal for a young, smart individual eager to learn the complexities of our lighting solutions. You will be responsible for the end-to-end order lifecycle, from initial quotations to order processing, ensuring best-in-class customer service and communication.

Responsibilities
• Process enquiries and generate accurate quotes.
• Manage the entire order lifecycle from initial customer... enquiries and requests for quotations (RFQs) to receiving purchase orders.
• Input data for new customer accounts.
• Manage all quotations in our ERP system, including rejecting lost opportunities and accepting received orders.
• Create sales orders for approval by the line manager and finance department.
• Prepare draft purchase orders for approval.
• Coordinate with internal and external stakeholders (sales, engineering, operations, finance).
• Communicate regularly with clients regarding their order status, production updates, and delivery timelines.
• Update sales order dates in line with production schedule changes and inform customers accordingly.
• Share order acknowledgements.
• Maintain accurate customer information in the ERP system.
• Periodically cleanse quotations to align with CRM data for accurate forecasting.
• Analyse all sales and purchase orders to ensure completeness and prevent delays.

Requirements
• Highly organised with strong attention to detail.
• Ability to work independently and as part of a team.
• Strong analytical and numeric skills.
• Ability to prioritise tasks and work under pressure.
• Excellent time management skills.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Willingness to obtain further professional qualifications to develop and improve practices.
• Degree or apprenticeship in business studies, sales and operations, or a related field.
• Minimum of 2 years of order processing or administrative experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with ERP and project management software is beneficial.

Benefits
• Competitive Salary: Starting salary based on experience and qualifications.
• Flexible Work Arrangement: A hybrid working model allows for a balanced schedule between the office and remote work.
• Training and Development: Opportunities for professional growth with training programs and access to learning resources.
• Retirement Savings: A company-matched pension plan will help you secure your future.
• Paid Time Off: Generous vacation days, plus additional holidays and leave.
• Corporate Culture: Collaborative and inclusive work environment focused on innovation and excellence.

Benefits
• Competitive Salary: Starting salary based on experience and qualifications.
• Flexible Work Arrangement: A hybrid working model allows for a balanced schedule between the office and remote work.
• Training and Development: Opportunities for professional growth with training programs and access to learning resources.
• Retirement Savings: A company-matched pension plan will help you secure your future.
• Paid Time Off: Generous vacation days, plus additional holidays and leave.
• Corporate Culture: Collaborative and inclusive work environment focused on innovation and excellence

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