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Job Descrption

General Manager

FITTHIS gym is a community gym based in the heart of Hackney. We love everything to do with health and fitness and making it accessible to all. We have a spacious gym with a full range of cardiovascular equipment and free weights, a functional and strength area, an immersive group exercise studio, sunbeds and sauna.

We are looking for a driven, conscientious General Manager with an expertise in sales and a proven track record in member retention. You must have the same level of passion as we do for delivering exceptional levels of customer service. You will be responsible for managing the team and operating the facilities on a daily basis, and should be a team player who is acoountable, innovative and positive thinking.

This is a 40 hour week on a five day rota which will include a mixture of shifts, including the weekend.

About FITTHIS gym

Our vision is that every one of our members feel the best they ever have when they use our facilities. We also want you to... feel the best you ever have at work too!

Whether they are using the gym, having a PT session (on our member programme TIF) or taking part in a class we want our members to enjoy exercise and being healthy and active.

We are looking to recruit someone who is passionate as we are about achieving our vision and client results. We’re big believers in going the extra mile for our clients and are looking to recruit someone with high professional standards and customer service.

What We Want From You
• A proven track record of increasing membership sales and high customer retention
• Strong management skills – you must be able to get the best out of your team and the club's contractors
• A background of working in a health and fitness environment
• Exceptional time management and organisational skills
• A passion for high levels of customer service and member engagement
• You should have a can-do attitude and always be striving to improve the services we offer

Responsibilities
• Promoting our company values and ethos with members and staff on a daily basis
• Organising, prioritising and managing the teams daily responsibilities to optimum customer engagement and staff productivity
• Staff development
• Product development and sales in areas such as personal training, classes, retail
• Working with the group exercise instructors to ensure the class capacity is maximised
• Increasing additional revenue streams such as class studio hire, treatment room hire
• Maintain open communication lines between the team and Directors
• Weekly rotas
• Budget management - working withing the budgets provided by the Directors
• Marketing of FITTHIS through physical and digital outreach, networking, social media and local partnerships.
• Ensuring the club is compliant with all health and safety regulations and managing it's maintenance schedule

Qualifications
• Level 2 Fitness Instructor or Level 3 Personal Trainer Qualification
• A management qualification would be desirable but not essential
• Class qualifications are desirable but not essential
• A first aid qualification is desirable, but not essential.

What’s The Deal?
• Full time role
• Salary circa £30,000 depending on experience. Bonus potential against targets
• Gym membership,
• Get to be part of a fantastic team and part of something special (check out our Google reviews)

Job Type: Full-time

Pay: £25,589.00-£35,179.00 per year

Additional pay:
• Loyalty bonus

Benefits:
• Casual dress
• Company pension
• Discounted or free food
• Gym membership

Schedule:
• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person

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