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Job Descrption

Background:

Established in December 2018, OCL Vision was formed from the merger of 3 highly successful, world recognised eye surgeons offering our patients premium vision correction. We offer specialist consultations, diagnostics, laser eye surgery and lens surgical treatments from our flagship clinic in Central London as well as clinics in the surrounding areas and Hertfordshire.

Our mission is: To take personalised eye care to a new level of excellence and expertise and to be a model for collaborative working amongst the UK’s top consultant eye surgeons. To ensure the OCL brand is synonymous with the best sub-specialist eye care available anywhere in the World and at the forefront of research into innovative technologies and techniques.

Overview of Core responsibilities:

The role of receptionist is a vital role to ensure the patients coming in to our clinic have a first class customer care experience and leave wanting to recommend OCL to their friends and family. As a... Receptionist of our flagship clinic in central London and brand new facility in Kensington, you will be the first point of contact for all visitors.

Typical duties include offering administrative support across the organization to ensure the smooth running of the clinic. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and ensure each person visiting leaves feeling well looked after and cared for as an individual. This role requires you to demonstrate the highest of customer care skills that will enhance our patient experience.

Necessary Skills:

To be successful as a receptionist, you should have a bubbly personality, as this is a first line customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining systems and processes. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Key Roles and Responsibilities

· Demonstrate our core OCL values of trust, teamwork and excellence

· Greet and welcome guests as soon as they arrive at the clinic

· Direct visitors to the appropriate person and office

· Ensure reception area is tidy and presentable, with all necessary refreshments, stationery and materials

· Provide accurate information in-person and via phone/email

· Receive, sort and distribute daily mail/deliveries

· Maintain office security by following safety procedures and controlling access via the reception desk (visitor logbook and badges)

· Perform other clerical receptionist duties such as filing, photocopying and scanning

· Support the admin and clinical team with administrative duties as needed

· Prepare the clinic/theatre notes

· Make sure all patients are registered with as much information as possible

· Book surgery and follow up appointments as required

· Invoice patients and take payments

Other Essential Skills and Abilities:

· Professional attitude and appearance

· Strong written and verbal communication skills.

· Great customer care skills.

· A brilliant communicator.

· A genius organiser

· Must use discretion in all personnel matters.

· Must have a team minded approach.

· Ability to work independently

· Must be in alignment with OCL vision and mission statement.

· Effective and efficient IT skills.

· Ability to multi-task and prioritise tasks.

· Ability to be resourceful and proactive when issues arise

Other benefits include: 25 days holidays + 8 bank holidays (Plus increases of holiday allowance after 2 years to 27 days, after 5 years to 29 days), enrolment in pension scheme, regular company outings, monthly health and wellness activities, training and development

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Additional pay:
• Bonus scheme
• Performance bonus

Benefits:
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Sick pay
• Transport links

Schedule:
• 10 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:
• London: reliably commute or plan to relocate before starting work (required)

Education:
• GCSE or equivalent (preferred)

Experience:
• Patient care: 1 year (required)
• Administrative experience: 1 year (required)

Language:
• English (required)

Work authorisation:
• United Kingdom (required)

Work Location: In person

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