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Job Descrption

Job description

Job Title: GP RECEPTIONIST/ADMINISTRATOR - Full Time and Part Time

Hours Monday to Friday - (Must be able to work hours every weekday)

Salary: £24928 pa - pro rata

Base: H&F Partnership - Park Medical Centre/North End Medical Centre/The Bush Doctors

Responsible to: Operations Manager

Accountable to: The Partners, H&F Partnership

Job Purpose

After your induction and sufficient training, you should be able and prepared to undertake any of the following tasks. The workload will be shared between members of reception and reception manager and will vary as required by patient and organisational needs.

Main duties and responsibilities

Telephone
Manage a busy switchboard

Take calls from patients.

Make appointments for doctors, nurses and healthcare assistants.

Take requests for home visits, refer to the appropriate doctor and make sure that agreed visits are recorded on the visit book

Liaise with hospital – check appointments, chase results, letters and... discharge summaries. Arrange patient transport when required.

Arrange urgent ambulances for patients when required

Take messages for all clinical staff and ensure they are informed by task/ notification or phone

Deal with miscellaneous queries and requests from patients and other outside agencies when required e.g. hospitals, pharmacies etc.

Dealing directly with patients

A high standard of courtesy, calmness and efficiency is required at all times when dealing with patients. A member of the medical team will decide all matters relating to patient care e.g. urgency to have a prescription or home visit.

Receiving patients for clinics – marking all arrivals on the computer.

Adding non-appointments at the doctors or managers request.

Ensuring that patients who are passed from one clinic to another are entered and followed through correctly.

Taking requests for repeat prescriptions.

Registering new patients and entering data accurately onto the computer.

Deal with miscellaneous queries and requests from patients, doctors and other staff.

Informing patients of test results.

Administration

Scanning all patient related letters into their medical records.

Filing prescriptions.

Faxing

Photocopying

Arranging interpreters

Registering New Patients

Deducting patients

Dealing with all administration work given to doctors, line manager or management at the Practice.

All other duties as required by your Line Manager relating to administration at the Practice.

Computer

All members of staff must be competent users of the computer with the ability to accurately enter and extract information as necessary.

Be able to produce basic letters using the word processing function.

Miscellaneous

Make tea and coffee for all members of the team as requested. Cater for primary health care team meetings when requested.

Undertake any other tasks for which appropriate training has been given at the request of the doctors, reception manager or practice manager.

This is a description of the post as it stands at present. This does not intend to be exhaustive and therefore does not form part of the contract of employment. The job will be reviewed regularly to ensure that it meets the requirements of the service and to make any changes necessary. Your managers will conduct this procedure. You will be expected to participate fully in those discussions.

H&F Partnership is working on a climate of great change within the NHS. It is therefore expected that all staff will adopt a flexible approach to their work.

Personal Specification

Education / Qualifications

Literacy & numeracy at minimum of NVQ 2 level

GSCE in English & Maths

Experience

Experience of working face-to face with customers,.

Experience of working within a healthcare setting ideally in General practice. An awareness of a range of health service provisions

Knowledge

Knowledge of Microsoft office.

Experience of working on a clinical system,*ideally SystmOne*

Skills & Aptitude

Communication/ Telephone skills

Confidence to work in a team or alone

Ability to communicate well verbally and in writing

Empathy for different client groups

Understanding of the need for confidentiality

Data input

To understand and work according to our equal opportunities and non-discriminatory practice ethos.

Foreign language

Physical

Ability to carry out the duties of the post.

Job Types: Full-time, Permanent

Pay: £24,928.00 per year

Schedule:
• Monday to Friday

Work authorisation:
• United Kingdom (required)

Work Location: In person

Application deadline: 31/10/2024
Reference ID: Reception/Oct24

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