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Job Descrption

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Float Client Care Assistant (Veterinary Receptionist)

Salary: £27,300 per annum

Location: Village Vet practices, London- Covering Ealing, St. Johns Wood, Primrose Hill, Maida Vale and Highgate

Job Type: Permanent, Full-time

Hours: 42 hour week- 1 in 6 Saturday mornings.

An opportunity has arisen to join our team at our London team as a Float Client Care Assistant.

You will be covering a number of practices in our London region and responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.

This role is fast-paced, friendly and fun with no working day the same.

Your role and responsibilities

The duties will involve, but are not limited to:
• Welcoming... clients and their pets in a warm, professional manner.
• Weighing pets.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.
• Covering sites for annual leave and sickness

Required Experience
• Must have Client facing/Client Care experience
• Must be confident, committed, and able to work well under pressure with exceptional organisational skills.

Benefits
• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eye care voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

To submit your CV and Cover Letter, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie.riley@linnaeusgroup.co.uk
We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk

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