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Job Descrption

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.

The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.

To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central... Services and PR and Communications.

Our Corporate division are now seeking a talented Fraud Prevention Administrator to join the UK Fraud Prevention team.

Some of the essentials for you to know are:

Location: Our offices in Charlton (DC1), London

Reporting into: Fraud Prevention Team Leader UK

Working Model: Hybrid

Contract Type: Fixed Term (12 months)

Working Hours: Day Shifts

Besides a competitive salary, we can offer you:
• Performance bonus schemes dependant on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working

Here is a breakdown of what you’ll be doing:
• Ensure the timely verification and approval of orders, balancing the need for security and the experience of our demanding customer base
• Thoroughly investigate orders which enter our fraud detection queue
• Use a developed eye for detail to spot emerging fraud trends
• Monitor anomalous customers and their order verification
• Ensure the timely/efficient processing of refunds/debits
• Use excellent communication skills to communicate order verification and other customer finance processing information with the other Finance personnel as necessary
• Collaborate with our Global Customer Care team on individual customer financial matters
• Communicate in a professional manner with customers by email and telephone, from time to time
• Maintain a constant security focus by safe-guarding confidential and personal information and abiding by our data protection policies
• Adapt to work with and assist the wider finance function in ad-hoc duties

The type of person we are looking for:
• A significant - even if minor - previous experience in the fraud prevention industry woukd be highly preferable
• Excellent communication skills with the ability to build global relationships
• The ability to be flexible in a changing environment and work to strict deadlines
• Excellent attention to detail, organisational and analytical skills
• Experience of Excel, Word, Power Point and Visio

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry level

Workplace Type: Hybrid

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