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Job Descrption

Description:
• Dealing with all queries that come in through live chat, email and through social media.
• Troubleshooting technical issues and optimising user experience.
• Reporting bugs and UX issues to other members of the team.
• Active participation in app growth and development.

Requirements:
• Flexibility to work between the hours of 8am to 9pm Monday - Sunday (Shift basis) 39 Hours a week, this includes workings on either Saturday or Sunday with a day off in lieu during the week.
• You can get your head around a complex system quickly.
• You find it easy to juggle and prioritise different tasks.
• You’re chilled under pressure.
• You are friendly and naturally engaging with a positive can-do attitude to customer support.
• Committed to providing excellent customer service, written and verbal.
• Genuine interest in Chip and excited about being part of a fast-growing company.

Benefits:
• Discretionary share option bonus
• Workplace pension scheme
• Private medical insurance... (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• Unlimited holiday (policy not to count)
• Annual £1500 Personal Learning Allowance
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup

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