Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Role Overview:

Are you passionate about digital media, entertainment, and software services?  Do you like big challenges and working within a highly motivated team environment?  Keen with respect to Observability and Reliability?  Candidates for the Citrix Administrator role in our AIOps group will be responsible for the reliability, continuous service improvement and day to day operation of our Citrix platform.  Other key responsibilities include:

• Day-to-day administration of Citrix platform, including installation/upgrade/operational support.
• Working with application owners & support teams on Citrix desktop/application publication.
• Troubleshooting Citrix-related issues reported by customers, including participation in Incident diagnostics and root cause analysis.
• Design & architecture modifications to the Citrix platform as new software/features become available.
• Regular review of monitoring/observability data associated with Citrix systems, with the goal of using the data to improve the performance & reliability of the platform.

Qualifications

Requirements:

Technology Expertise and Ownership

• Extensive expertise and operational support experience with modern Citrix systems/services.
• Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira).
• Expertise and troubleshooting skills for large-scale distributed computing systems and software.
• Working knowledge of/with OS management and features (primarily Windows).
• Knowledge of public cloud service offerings (AWS, Azure, Google).
• Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM).
• Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team.

Collaboration and Technical Communication Requirements

• Excellent written and verbal communication and presentation skills for both technical and non-technical audiences.
• Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation.
• Ability to identify patterns and trends with monitoring and alerting.
• Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues.

Preferred Qualifications:

• Proven experience of working in a multi time zone environment.
• Analytical mindset with a desire to improve offered service.
• Previous media industry environment an advantage.
• ITSM qualifications an advantage.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.