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Job Descrption

Junior Consultant (Adelard)

Location: London

Time Type: Full time

Posted On: Posted Yesterday

Job Requisition : R8986

The Opportunity

ASCE – the Assurance and Safety Case Environment is the most widely adopted commercial software for the creation and management of safety and assurance cases. ASCE is used in sectors like nuclear, medical, defence, housing, finance, air traffic control, and rail sectors and in critical infrastructure protection. Its client base includes large multinationals as well as government agencies and other leading national and international infrastructure providers.

We are recruiting a technical specialist to work within the ASCE team.

The Challenge

The role encompasses a number of technical activities including customer support, licensing and record keeping, software testing, reporting and producing technical documentation. The responsibilities include:
• Managing SLAs, providing customer support and escalating requests according to a predefined... hierarchy.
• Product provisioning, internal reporting, user-level testing, support for the launch of new product releases.
• Producing tutorials, user guides, and technical documentation.
• Supporting website updates.

The technical specialist should be equipped with technical and soft skills to effectively complete each task at hand with limited delegation to external staff members. A key aspect of the role is to understand the product life cycle from the user’s perspective and how internal processes, resources, and systems fit together to support the different requests.

Due to the different nature of tasks, they should be able to manage their time in a flexible way considering the overall workload and urgency of some requests. Previous experience of ASCE is not a prerequisite but being a fast learner is essential.

Essential Skills
• Background in Information Technology / Information Systems.
• Emphasis on Microsoft technologies, including Windows platform.
• Ability to identify the requested matter (technical or other) and articulate a solution related to installing software, licensing software, usability, and bug reporting.
• Sense of urgency, good judgment, and capability to decide whether escalation is needed.
• Capability to engage with clients and understand their specific needs.
• Strong technical writing skills and email etiquette.
• Strong analytical skills.
• Experience working with SaaS CRMs and/or software licence systems.
• As the work might involve classified information, you should have or be qualified to obtain UK security clearance.

Ways of Working
• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits. Flexible working, Financial & Investment, Pension, Life Assurance, Maternity & Paternity leave, Community & Volunteering Programmes, Green Car Scheme, Cycle Scheme, Employee Referral Program, Lifestyle & Wellness, Learning & Development.

Please note: This role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
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