Company Description

Informa is a leading international events, intelligence, and scholarly research group.

Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa’s divisions include: Informa Connect, Informa Markets, Informa Tech, Taylor & Francis and Global Support.

Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. Informa is transforming itself to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.

Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.

Job Description

As the newest Business Analyst in the Customer Technology team, you will be instrumental in the analysis and development of our content and media technology strategy. We are embarking on an initiative to unify our technology and deliver more business value with a more streamlined operation. Your mission is to provide functional analysis and documentation to help us define this path and then follow it. You will collaborate with Product Management, Technology groups and business stakeholders.

You'll lead the analysis of existing platforms, systems and data to support roadmaps, business cases, proposed projects, and system requirements. You will be proficient in compiling insightful reports based on your findings, outlining probable causes and proposing solutions.

Strategy & Execution

• Consult with stakeholders, product managers, technologists and end-users to define product, business, financial, operational requirements and system goals
• Participate in design sessions to document new functionality and systems
• Work hand-in-hand with team members to transform platform product strategy into actionable technical requirements and realistic timelines.
• Facilitate communication between product development teams, program managers, and other stakeholders. Ensure alignment on goals, timelines, and deliverables.
• Proactively identify risks and challenges related to your area of product and program initiatives. Work with project management, team members and stakeholders to develop mitigation strategies.

Design & Deployment:

• Analyze current systems and products, producing functionality gap documentation, detailed user acceptance criteria and related test cases.
• Assist in the development and maintenance of product roadmaps and program plans. Provide insights to help prioritize features and initiatives.
• Translate business requirements into clear and actionable user stories. Collaborate with development teams to ensure a shared understanding of feature specifications.
• Partner with Solutions Architects, Product Managers, and other key leadership to document and design new and existing solutions.

Operational Delivery:

• Analyze data related to product performance, program metrics, and customer feedback. Create insightful reports to support decision-making.
• Contribute to testing plans and participate in quality assurance activities to ensure that products and programs meet  requirements
• Perform cost-benefit and return on investment analyses for proposed systems to support management in making implementation decisions.

Qualifications

• 3+ years of experience as a Business Analyst or a similar role.
• Strong verbal and written language communication skills
• Proven track record of analyzing complex technology platforms
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Exceptional interpersonal and communication skills with a proven ability to navigate complex organizational structures and drive changes.
• Expertise in business analysis tools such as Visio or equivalent, Jira, Microsoft Excel, and familiarity with data visualization tools such as Tableau or MS Power BI is a plus
• Knowledge in business analysis techniques such as MoSCoW, SWOT, etc.
• A Bachelor's degree in Business Administration, Computer Science, Information Systems or a related field is desirable, but not required.
• Certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are advantageous.

This post will automatically expire on April 27, 2024.

Additional Information

Why work at Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too 
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves 
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A flexible range of personal benefits to choose from, plus company funded private medical cover 
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares 
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!

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