Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Job Description

Working within the Ecommerce team, the eCommerce Trading Associate will play a key role in supporting with the day to day running of ecommerce trading and 3p sites, using a data driven & customer led approach.

This role will use data to make marketing and trading recommendations that drive sales on our own site plus 3rd party sites such as Amazon.

A keen eye for detail is required to ensure correct data is uploaded and shared with the correct teams to ensure operational excellence.

Working closely with our ecommerce, finance, commercial and operational teams mean communication and a cross functional approach will be important in this role.

A good knowledge of ecommerce operations, trading and marketing is beneficial.

This is the perfect role for someone looking for the next step in their eCommerce career.

CLOSING DATE: May 6, 2024

What you'll be doing:

• Run Daily checks on our own and 3p sites, identifying, resolving and escalating issues
• Understanding which tasks are vital to ensure we hit both SLA’s and our customer expectations, whilst understanding when to escalate issues.
• Look for operational efficiencies within processes. Be curious!
• Document processes and update as required.
• Use data to recommend new advertising campaigns and trading opportunities.
• Ensure correct data is uploaded and shared with the correct teams to ensure operational excellence. A keen eye for detail and cross functional approach will help with this.
• Work to get closer to customers, understanding their differing needs and ensure we support all groups and requirements.
• Work on Ad Hoc projects as required.

Qualifications

Knowledge and Qualifications

The ideal candidate will have:

• Experience in an ecommerce trading environment
• Numerate and confident with reporting, analysis and a data led approach
• Good awareness of general marketing principals
• Competent user of core MS Office package. Proficient in Microsoft Excel.
• Experience with presenting concepts & data to varied audiences
• Experience trading on a marketplace and/ or using Amazon Marketing Services would be beneficial

Skills and Behaviours Required

• Ability to multitask and prioritize
• Works in a collaborative way across functions
• Ability and attitude to work within deadlines
• Flexible approach and embraces change
• Approaches tasks with energy and drive and sees things through to delivery
• The ability to work independently and pro-actively, with awareness of when to escalate issues
• Good analytical, decision making and problem-solving skills
• Excellent communication, presentation, and written skills
• Work in a positive and efficient manner

Additional Information

What we offer in return:

• Annual salary range from $65,000 - $70,000
• An excellent work/life balance with a fantastic, flexible working culture
• Paid sick time
• 15 days annual leave per year plus an extra day off for your birthday
• 3 additional discretionary days for Christmas each year
• Up to 4 weeks of paid parental leave
• Medical, vision, and dental benefits
• 4 volunteer days per year
• 401(k) + employer match
• Seasonal social and charitable events

• Work/life balance: At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
• Training And Professional Development: We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

What you should know: 

• All candidates must have authority to reside and work in the US
• Applications are reviewed on a rolling basis. Closing date for applications is 06 May 2024

Being Yourself at Taylor & Francis

 If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/