Company Description

The Routes business is focused entirely on aviation route development and the company's portfolio includes events, media and online businesses.

The company organises and operates world-renowned airline and airport networking events through its regional and World Route Development Forums. They are held in key markets throughout the year in Asia, Europe and the Americas.

These events are supported by the online platform for air service development, Routes 360, which provides airports with the ability to promote their market opportunities and acts as the airline industry's central source of market data and route development information.

Routes also has other key industry media including a daily online newsletter, the Routes Digest, and the leading publication focusing on route development strategy, insight and in-depth analysis, Routes Magazine. 

Job Description

This role is positioned within the Digital Solutions team, and will have the responsibility of maintaining event registration processes and systems to ensure all delegate registrations are accurately and efficiently processed. In addition, the role involves managing the invoicing and online payment process for delegates, customers and clients, therefore a collaborative working approach is required due to the nature of supporting multiple departments and working with 3rd party providers.  

Responsibilities

• To process delegate registrations and invoices, ensuring every contract is accurately and efficiently recorded.
• To provide sales support to the commercial team; chasing delegate for correct/missing information, ensuring correct details are reflected in all systems and published documents (i.e. delegate directory listings) and resolving delegate queries etc.
• Using internal systems daily to keep data accurate (Salesforce, ESOP)
• Working with the Commercial team and Informa Finance to identify unpaid invoices post event. Working as intermediary with Commercial, Finance and Credit Control to resolve any outstanding debt.
• Ensure invoicing is completed in a timely manner, reporting monthly on the revenue outstanding and proposing solutions for any backlog.
• Working closely with credit control, Informa credit analysts and the wider Informa finance team to resolve issues surrounding invoices, aged debt and larger/recurring customer amendments.
• Ad hoc data and trend analysis on historical delegate figures and event analysis, for various departments as required, including but not limited to: Marketing, Finance, H&PM, the Airline team and the Commercial team.
• Attend live events to provide support with the production of the event and assist in managing registration delivery and onsite payments.
• Work with key internal stake holders to plan and prepare for each event, as well as identifying areas of improvement throughout the event life cycle.

Qualifications

• Experience within a financial administrative role or general administration experience, with delivering a registration process for international delegates a preference.
• Be able to travel internationally to provide support with the delivery of the events.
• Understanding of reporting, data manipulation, and understanding data trends.
• Attention to detail and time management skills, direct experience in a data intensive role as well proven experience and understanding of reporting, data manipulation, and understanding data trends.
• CRM, database management and analysis competency and experience
• Outward facing individual with the proven ability to communicate and engage with existing and new customers and communities.
• Proven collaborative skills with both internal stakeholders and external partners and the ability to work with colleagues based overseas
• SalesForce experience would be ideal but not essential

Additional Information

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include: 

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

• Broader impact: take up to four days per year to volunteer, with charity match funding available too

• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

• A flexible range of personal benefits to choose from, plus company funded private medical cover

• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares

• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more

• Recognition for great work, with global awards and kudos programmes

• As an international company, the chance to collaborate with teams around the world

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!

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