Company Description

Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today’s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance.  We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone.      

The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.

At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more.

Job Description

The Smart Energy Code (SEC), the “rulebook” for smart meters, underpins the smart meter rollout programme in Great Britain and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on behalf of the energy industry since 2013.  

It’s a complex, challenging, and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for a Smart Energy Code Engagement Consultant who can help our customers navigate their way through the requirements so that they can provide smart meters and smart energy services to their consumers. The successful candidate will have good knowledge of smart metering arrangements and excellent communication and stakeholder management skills.

The Role

As the Smart Energy Code Engagement Consultant, you will work in the dedicated Engagement team, which is responsible for engaging with and supporting energy suppliers and other stakeholders through their Smart Energy Code (SEC) journey.

You will be responsible for providing guidance spanning the full lifecycle; from helping organisations to understand what it means to be a Party to the SEC and assisting them in connecting their organisation to the smart metering systems to supporting them through ongoing compliance processes, using the website, and suggesting changes to the Code.

The Smart Energy Code Engagement Consultant will need to work with the wider SECAS team and third parties, such as the smart metering system provider (the Data Communications Company), Ofgem, and the Department for Energy Security and Net Zero, to understand and manage their interactions with the team.

This will enable you to build invaluable knowledge of smart metering systems, regulation, and processes, in order to help you provide tailored support to energy suppliers and other SEC Parties. It will also allow you to develop valuable relationships with key stakeholders.

Through your engagement with SEC Parties, you will be able to better understand their needs and challenges, from which you will be able to shape the service offering provided.  You will be responsible for developing and implementing strategies to improve customer engagement and satisfaction.

The role will involve a mixture of providing remote and in-person support.   You will respond to helpdesk enquiry emails and calls as well as prepare for and host in-person events, webinars, and engagement calls with SEC Parties on topics of interest.  An aspect of the role will be to consult with SEC Parties on a variety of issues, including the impact of certain changes or events, to provide this feedback to key stakeholders.

Given the complexity of the industry, an important skill will be your ability to understand and explain technical or complex information in a straightforward way to non-technical stakeholders. The role also requires strong relationship management and problem-solving skills, as well as flexibility to manage changing and competing priorities, and a keen eye for detail. 

We have a continuous improvement culture within the team, and through the insight you share from your interactions with SEC Parties and key stakeholders, there is plenty of scope to identify and deliver improvements to the way that we deliver our customer-facing services.

The successful candidate will have an awareness of the GB smart metering arrangements. We are therefore looking for someone who has worked within the smart metering sector or in energy codes.

Responsibilities

• Providing advice and guidance to SEC Parties throughout their SEC journey to enable them to understand and adhere to their obligations.
• Processing applications and managing SEC processes.
• Responding to a wide variety of email and phone enquiries ranging in complexity, which may require collaboration with the broader SECAS team of specialists and third parties to respond.
• Developing internal and external relationships with energy suppliers, network operators, Ofgem, the Data Communications Company (DCC), and the Department for Energy Security and Net Zero (DESNZ).
• Leveraging insight from interactions and identifying opportunities to improve our service delivery.
• Supporting face-to-face and online meetings events and webinars with key stakeholder groups, helping to shape the agenda and content, providing engaging presentations, capturing and cascading feedback, and ensuring timely completion of any resulting actions.
• Working with other Codes to identify and implement best practices.
• Preparing reports and written papers for Committee meetings, written in Plain English.
• Analysing the root cause of any issues, and proactively identifying resolutions and mitigations.
• Developing and demonstrating an in-depth understanding of the smart metering arrangements, processes, and Smart Energy Code.
• Any other work as requested by your manager.

Competitive salary plus bonus and excellent benefits package

Qualifications

Requirements

The successful candidate will:

• Experience in UK Smart Metering/ Energy Codes;
• Excellent communication skills, both written and verbal, able to understand and communicate technical subjects to non-technical people in Plain English;
• Good stakeholder management skills with the ability and confidence to influence peers;
• Strong attention to detail, able to follow process and procedures;
• Have a continuous improvement mentality, able to identify and improve processes;
• Excellent planning and organisational abilities, be able to manage time and a varied workload, and be flexible and adaptable to changing priorities;
• Collaborative and work well with others to resolve problems;
• Digitally competent and able to present information in its clearest format for the intended audience; and
• Relevant professional experience.

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.

Additional Information

WHAT WE OFFER
25 days annual leave, plus bank holidays
Profit related Bonus (discretionary)
Reward and recognition schemes
Flexible working
Private Bupa healthcare
Life Assurance (up to 4 times annual salary)
Matched pension contributions
Season Ticket Loan
Cycle to work scheme
Buy and Sell annual leave
Reimbursement of eye test and up to £50 towards glasses or contacts
Corporate gym rates
Employee Assistance Programme
Summer and Christmas parties, along with monthly Gembar