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Job Descrption

REFERENCE: H420

Box Up Gyms is seeking a dynamic and experienced Gym Manager to oversee the

day-to-day operations of our fitness facility. The ideal candidate will be passionate about

fitness, have strong leadership skills, and be committed to providing exceptional customer

service to our members. As a Gym Manager, you will be responsible for maintaining a

positive and motivating environment, ensuring the gym runs smoothly, and achieving

business goals.

Key Responsibilities:

1. Operations Management:

○ Oversee the daily operations of the gym, including opening and closing

procedures.

○ Ensure the gym is clean, safe, and well-maintained at all times.

○ Manage inventory of fitness equipment and supplies, coordinating repairs and

replacements as needed.

○ Implement and enforce gym policies and procedures.

2. Team Leadership:

○ Recruit, train, and supervise gym staff, including personal trainers, front desk

staff, and cleaning crew.

○ Schedule staff shifts and ensure... adequate coverage during peak hours.

○ Provide ongoing coaching and development to staff to ensure high levels of

performance and member satisfaction.

○ Lead by example, maintaining a professional and positive attitude at all times.

3. Member Services:

○ Ensure a welcoming environment for all members and guests.

○ Address member inquiries, concerns, and complaints in a timely and

professional manner.

○ Develop and maintain strong relationships with members to encourage

retention and satisfaction.

○ Monitor member feedback and implement changes to improve the overall

gym experience.

4. Sales and Marketing:

○ Develop and execute strategies to attract new members and retain existing

ones.

○ Track membership sales, renewals, and cancellations, and implement

initiatives to achieve membership targets.

○ Collaborate with the marketing team to create promotional campaigns and

special events.

○ Monitor local competition and market trends to stay competitive.

5. Financial Management:

○ Manage the gym’s budget and ensure all financial goals are met.

○ Monitor and control expenses, including payroll, supplies, and utilities.

○ Prepare and submit regular financial reports to the regional manager or

owner.

○ Identify opportunities to increase revenue through additional services or

programs.

6. Compliance and Safety:

○ Ensure the gym complies with all health and safety regulations.

○ Conduct regular safety inspections and staff training on emergency

procedures.

○ Maintain accurate records of incidents, accidents, and maintenance activities.

○ Implement and enforce COVID-19 protocols as necessary.

Qualifications:

● Experience: Minimum of 3 years of experience in a managerial role within the fitness

industry.

● Skills: Strong leadership, communication, and organisational skills. Proficient in

Microsoft Office Suite and gym management software.

● Certifications: CPR and First Aid certification required. Fitness certification (e.g.,

NASM, ACE) is a plus.

● Personal Attributes: High level of integrity, strong customer service orientation,

passion for fitness and wellness.

Benefits:

● Earning just above National Living Wage.

● Free gym membership

● 20% off all Box Up sportswear
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