Company Description

JDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.

What’s it like to work at JDE Peet’s?

We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth.

At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea.

Apply to unleash a cup of amazing for your career. UNLEASH YOUR POSSIBILITY!

Find out more at http://careers.jdepeets.com

Job Description

Order Management:

• Process inquiry & quote; receive, enter & validate the orders;
• Reserve inventory & determine delivery date: Available-to-Deliver;
• Route shipments;
• Select a carrier & calculate the transportation cost in the most cost-effective way for the company;
• Receive products at warehouses;
• Load vehicles, generate shipping documents, verify credit, and ship;
• Pre-advising all customers of any potential shortages including reason and next availability;
• To control that orders were received on time, completed, damaged-free, and filled accurately.

Transport Management:

• Directing all transportation activities;
• Developing transportation relationships;
• Planning routes and load scheduling for multi-drop deliveries;
• Booking deliveries and liaising with customers;
• Development of a shipping timetable;
• Negotiating and bargaining transportation prices for one-time transportation;

Customer Complaints management:

• Ensures efficient customer complaint handling;
• Obtaining and evaluating all relevant information to handle inquiries and complaints;
• Reports on customer complaints as requested by business processes.

Document flow management:

• Comprehensive maintenance of document flow between JDE and customers;
• Comprehensive maintenance of document flow between JDE and vendors, transportation services suppliers;

Customers master data management:

• Update master data as appropriate, ensuring accurate specific information;
• On-time informing master data team about customer account data to maintain duly changes in the SAP system;
• Complete maintenance and support for the creation of new clients in the SAP system. Provide ongoing support as requested by the team leader or manager.

Qualifications

• At least 2-3 years of work experience in Customer Services and Logistic positions (FMCG is a plus);
• Skilled in the use of Microsoft programs
• General knowledge of SAP
• Excellent social and communication skills in Ukrainian (oral & written);
• Have good analytical skills.
• Be prepared to work in a fast-paced dynamic environment;
• Being able to work accurately and methodically and to set the right priorities;

Additional Information

• Competitive salary and comfortable working conditions (hybrid format)
• Compensations & benefits (including insurance programs and meal allowance)
• Rewards & recognition program, learning and development in multicultural environment
• Democratic corporate culture and open management team
• Opportunity to become expert in coffee&tea