Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

Business Operations helps IFS to execute on business goals through effective deployment of policies, best practices and tools that enable effective insight and leadership across the organization.

The Business Analyst – Global Business Operations helps IFS to execute on business goals through effective deployment of policies and best practices through CRM and other internal tools that enable effective insight and leadership across the organization. The role enables effective change management to direct the design and implementation of business improvement projects across the organization.

Responsibilities include, but are not limited to:

Cross functional coordination of THOR projects

• Provide active technical leadership of CRM solution to maximise its benefit to the Sales and Marketing teams at IFS
• Act as the “bridge” between technical teams and the business.  Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership
• Make strategic recommendations for enhancements to maximise value from CRM
• Project manage CRM enhancements and customisations from design through to implementation.  Secure leadership buy-in, define specifications, liaise with CoS about development, and co-ordinate testing and deployment effort to have enhancements deployed to Biz PROD.

THOR analysis and issue resolution

• Conduct in-depth analysis of CRM issues and potential resolutions (processes, fields, system behaviour, dependencies etc.)
• Ensure issues in CRM and other solutions are understood, with suggested courses of action to resolve them are agreed on and implemented
• Make insightful recommendations to further enhance the business value gained by the Sales and Marketing business from its business tool

Process Definitions and Enhancement

• Develop processes and concepts for enhanced operational procedures and tools
• Perform assessment of existing tools and methodologies to simplify and standardize them
• Drive cross functional initiatives in cooperation with Global and Regional functions

Business Partnering 

• Act as trusted business advisor to organizational management by translating data into insight and decision support
• Oversee daily business operations and enable organizational adherence to company policies and procedures
• Manage CRM business, consolidate and communicate actions as necessary to senior stakeholders
• Manage preparation of and updates to end user documentation such as the Sales CRM Process Guide
• Manage Global Operations internal social media/ intranet communication platforms

Qualifications

Required Competencies:

• Exceptional problem-solving skills underpinned by strong systems-based technical and analytical skills. 
• Ability to manage complex topics across the complete business landscape and operating functions. 
• Good presentation skills.  Ability and confidence to interact with both internal and external customers.  Must be responsible with and able to handle confidential information.
• Ability to inspire positive change.
• Proficiency in information technology trends and developments.

Essential:

• 2+ years’ experience in Business Operations or related business support role, ideally with experience in an international organization with virtual working environment.  Recent graduates also considered.
• University degree or comparable professional experience
• Professional fluency in English

Desirable:

• Educational background in the Information Sciences field, and / or experience in technical IT-facing business analyst-type role, ideally working with ERP or CRM applications
• Proficiency in additional languages are a plus