Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Job Description

• The ideal candidate will bring a passion for career exploration and an understanding of how to engage and motivate ICs and managers to develop their professional skills
• Collaborate on multiyear Learning strategy with VP of Global Talent Management and peers who lead executive development and talent programs to build capabilities in high growth organization enabling us to be world class at scale.
• Lead and grow high performing team.
• Team-oriented leader with the ability to think strategically and creatively while having a commitment to providing excellent customer service
• Lead global design and delivery of scalable capability building of workforce related to all core initiatives that enable a differentiated and delightful employee experience  (i.e., performance enablement including career development, listening, new hire first 90 days experience) and other learning associated with organization development initiatives across our workforce.
• Lead global design and delivery of scalable learning initiatives focused on building capabilities and accelerating development of people managers, individual contributors and early career talent.
• Partner with peers who lead functional/technical, compliance training to align and enhance overall Freshworks learning experience.
• Maximize learning related tools and technology, and plan for future learning related technology needs.
• Report out regularly on the efficacy and impact of initiatives.
• Operate in an agile manner to ensure program design evolves as our organization continues to grow.

Qualifications

• We are looking for someone who is forward-thinking, organized, and can take initiative.
• Master's degree in L&D-related field
• Certifications demonstrating ongoing development in the field
• Strong communication skills, Influencer and the ability to work with a diverse range of stakeholders, inclusive of executives
• 15+ years exp in related roles - including experience in the technology industry and high growth/scaling organisations
• Ability and interest in working both strategically and tactically
• Demonstrate core CHAT cultural values. 
• Hybrid work arrangement - already based in or willing to relocate to London or Chennai. Occasional local and global travel

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.