Company Description

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

We are currently searching for an Office Technology expert to join our team. This role will be key in providing technical support and customer service to end users ensuring incidents and service requests are swiftly resolved. 

Job Description

Here is a snapshot at some of the additional responsibilities you will hold: 

Providing technical support

• Providing end to end troubleshooting support to stakeholders (across all levels of seniority) on all technical issues to ensure maximum customer satisfaction is achieved. 

Incident management 

• Ensuring all incidents are correctly logged and prioritized on their urgency and wider impact .
• Ensuring all agreed service levels are adhered to and all end users are updated continuously on progress. 

Office Tech Admin:

• Planning and implementation of projects with the support of the GSS Team.  
• Onboarding of new staff members to ensure all IT equipment and system access are in place from day 1. 
• Maintain accurate inventory of IT equipment, software and office specific support contracts.

Documentation

• The The Office Tech Support Specialist is responsible for documenting all incidents and service requests, including the actions taken to resolve them. This documentation is critical to the knowledge management process and helps to ensure that technical issues can be resolved more quickly and effectively in the future.

Continuous improvement

• The Office Tech Support Specialist is responsible for identifying opportunities for continuous improvement within the area of responsibility. This includes providing feedback on processes and procedures, suggesting new tools or technologies, and contributing to knowledge management initiatives.

Qualifications

• Minimum 3 years of experience in Technology Support
• Hotel hospitality experience is highly desirable
• Process Management based on the ITIL framework
• Certifications/ qualifications in an IT related field
• Previous experience in a customer facing role is highly desirable 
• Exceptional communication skills

Additional Information

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, technology save scheme, financial wellbeing scheme, subsidised gym membership, private medical healthcare, pension,  complimentary hotel stays, hybrid working and additional remote working for up to 12 days anywhere in Europe for the year! 

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

your information will be kept confidential according to EEO guidelines.