Company Description

We’re Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.

We’re looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do – and that starts with our brilliantly different team of people.

Job Description

As a 2nd Line Engineer, you will have responsibility for providing 2nd line technical support to internal Colleagues in the business, working closely with the Service Desk, and other technical teams, resolving IT related incidents, requests and queries on a day to day basis as necessary.  You will be responsible for the resolution of more complex incidents and services requests within agreed Service Level Agreement (SLA) targets and may also be involved in leading (or participating in) projects associated with enhancing service provision or introducing new or upgraded technology.  You will also be responsible for problem analysis and investigation, working within an ITIL aligned delivery framework.

As a 2nd Line Engineer, we are looking for someone to:

• Be accountable for managing the first and second line support queue professionally and efficiently, prioritizing and resolving calls in line with SLAs whilst maintaining a high degree of customer service
• Provide 1st and 2nd Line support for all Colleagues via phone, email, remote capability or face-to-face, undertaking in-depth diagnosis, escalating to 3rd Line support where applicable
• Be the technical escalation point, pro-actively supporting and mentoring 1st Line colleagues
• Participate in deployment and implementation of IT projects
• Identify opportunities for continual service improvement or change within the Service Desk, producing business cases to support them if/as necessary
• Manage the Service desk processes such as leavers, new starters and movers

Qualifications

Essential

• Experience in a 2nd Line support role
• Motivated, self-driven individual
• Excellent problem solving skills
• Track record of a positive approach to learning and development
• Ability to deliver to tight timescales and changing priorities
• Experience of working in an ITIL aligned environment
• Confident written and verbal communication skills

Desirable

• Experience of working in a highly regulated environment, ideally the Financial Services industry
• Microsoft MCSA Windows 10 or Windows server accreditation
• ITIL foundation certification

Additional Information

Benefits working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Buy & sell holidays
• Discretionary annual bonus
• Matched pension contribution
• Life assurance
• Critical illness cover
• Health cash plan
• Private medical insurance
• Free access to company holiday homes
• Travel season ticket loans
• Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.