Role: Senior Account Manager (internally called Engagement Manager)

Community: Engagement

Type: Full-time, permanent (6-12 months FTC could be considered)

Location: London

Set up: Hybrid working, in the studio 3 days per week, 2 days remote per week

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Your community:

We’ve always been ambitious for the work and optimistic for the world, pushing what’s possible, exploring new ways of doing things and using our creativity to make a difference. Our Engagement community helps our clients navigate their points of inflection and turn ideas into reality. We are a team focussed on delivering excellence for our clients and their project, and always with one eye on the future to make the impossible seem effortlessly possible every day.

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Your role:

Our Engagement Managers focus on delivering projects, making the impossible seem effortlessly possible every day. You will work on one to two projects or workstreams, with another more senior member of the Engagement community who will be leading the client. In addition to providing programme planning and direction, you will ensure financial administration excellence and deliver coordination for the project and team. As your experience builds, you will have the opportunity to work on small projects or new business with a senior principal from another community.

We expect our Engagement Managers to deliver the work by exploring challenges and opportunities, generating ground breaking ideas, while developing your craft and broadening your skills.

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You are responsible for:

Programme planning and management

• Writing and costing new business and project proposals
• Planning larger programmes of work with the support of a more senior members of the Engagement community
• Presenting project overview and timings during meetings as well as keeping them on track
• Managing clients during project delivery from generating to maintaining time plans, to sharing meeting agendas and writing and following up with meeting notes

Financial administration

• Demonstrate financial administrative excellence on projects this includes reviewing teams timesheets, expenses, managing POs, billing schedules, checking invoices, chasing payment, financial tracking and profitability and revenue recognition
• Keeping the senior client leads up to date on the financial status of the project, highlighting any issues and work together to address them
• Supporting client leads to manage financial negotiations and conversations with clients and internally within the business
• Supporting any contract negotiations

Project coordination

• Delivering the work on time and on budget
• Managing internal teams and partners as part of an agreed project plan
• Keeping weekly resourcing up to date and on track for what you need to deliver the work
• Support Engagement Directors and Senior Engagement Directors on delivering key workstreams, and setting up of larger more complex programmes
• Coordinating with clients and internal teams to set up key meetings
• Checking and proof-reading work before it goes out

Client relationship building

• Developing strong relationships with client Project / Brand Managers
• Sharing any opportunities to grow existing workstreams, and working with project leads to form an approach

New business contribution

• Supporting pitch teams in writing project plans, costings, creds, proof-reading
• Managing the delivery of case studies once a project has wrapped up

Engagement and the wider Wolff Olins community

• Being a present and active member in the Engagement and wider Wolff Olins community including volunteering to organise Engagement meetings or gatherings, Sharing any client learnings or training, Helping to deliver internal events and initiatives.

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Our focus on people and the world:

Wolff Olins believes in creating an environment where people can bring their whole selves to work. We are interested in our people having diverse points of view and different perspectives on the world. We set out to equip our people with the knowledge, confidence and tools to do the best work of their lives. Our purpose is to help our people create transformative brands that push businesses, people and the world forward.

Requirements

You will:

• be comfortable working across multiple projects
• have had previous experience of project/account management in branding or similar creative services or strategic consultancy
• basic financial acumen in running projects
• a passion and aptitude for branding, both design and strategy

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You should:

• Explore the facts- you like to get the bottom of the issue. You ask probing questions, understanding the logic behind arguments and seek solutions.
• Create Impact - in person or in writing; you should be persuasive and articulate. You clearly express your point of view. You enjoy presenting and are open in voicing your opinion and challenging others ideas.
• Show resilience - you are confident in your capabilities and remain calm when working under pressure or with senior stakeholders. You lean into resolving any team or client’s conflicts showing empathy but putting the work at the heart of what we do.
• Be conscientious- You are meticulous with your work, adhering to processes, and placing emphasis on meeting deadlines ensuring details are right.
• Deliver with intent- You are organised, enjoy making plans and have the ability to prioritise tasks. You flourish in a busy multi-tasking environment and place focus on honouring your commitment

Benefits

• Hybrid working setup (min in the studio 3 days a week)
• Flexibility on when you want to work - aiming to work 7.5 hours a day
• Laptop for the duration of your role (Mac or Windows)
• Company phone (Apple or Samsung)
• Annual expense allowance on tech equipment and home office set up
• Breakfast, snacks and fruit served daily in the studio + lunches served every Tuesday and Thursday
• Access to company tech i.e. 3D printer, hi-spec cameras
• & much more...!