Job Title: Insights Manager

Reports to: Director of Research and Data Science

Location: Paddington (hybrid)

Kooth PLC is a digital mental health company committed to providing accessible mental health care for all, with a focus on children and young people in both the UK and the US. We aim to support the mental wellbeing of over 17 million people, boasting over twenty years of data and clinical excellence. We have been a trusted partner of the NHS and Local Authorities for over two decades, offering NICE-compliant services and holding a BACP accreditation. Kooth offers diverse access options, serving over 10.9 million people in the UK, providing immediate support without thresholds, referrals, or waiting lists, available 24/7.

With a workforce of 600 employees, Kooth emphasizes professional development and diversity and inclusion, boasting 70% women in management positions. We offer an opportunity to join a rapidly growing business with a genuine social purpose, aiming to support the mental wellbeing of over 17 million people.

Role Summary:

Kooth is dedicated to evidence based practice and data driven development, and this role is central to Kooth achieving its missions, being responsible for the delivery of data analysis and insights within Kooth, for the UK and US services.

Being an Insights Manager at Kooth means having an in-depth understanding of the business needs and strategy alongside the current data model, driving innovation and continuous improvement of the use and value of data and insights within the organisation.

The role sits within the integral function of Research and Data Science, and works alongside the Clinical, Operational, Research, Commercial and Product Development teams, enabling analysis of performance, demonstrating outcomes and evidencing value of the service.

What you’ll do/Main Responsibilities

Stakeholder Management:

• Working alongside function leads, strategically plan insights initiatives which deliver the greatest impact towards the company objectives
• Oversee the effective programme management of insights-led and insights enabled projects, collaborating across functions to ensure alignment on opportunities, priorities and issues.

Targeted Insights Delivery:

• Manage the analysts to drive evidence based product development through analysis of service user behaviour
• Enable commercial success through delivery of insights and narrative aligned to strategic communication
• Manage insights team's support of the research team in the delivery of Clinical and Economic Evaluations
• Ensure clinical and service delivery processes can be optimised through the provision of data, insights and recommendations
• Identify and manage the implementation of change plans leading to effective use of data across functions

Data Model Optimisation:

• Work alongside data strategy leads to optimise the data model and continuously improve the reporting solution and data architecture

People Management and Leadership:

• Oversee the data analysts in their individual career pathways, developing their skillsets according to business and personal development needs, continuously improving the value and intelligence of insights
• Be a key player in Kooth's data strategy, ethics and policies, working across functions to ensure data practice meets required standards
• Line management of the data analysts who work across the different functions at Kooth, developing their skill set and thus also driving optimal quality and effectiveness of team output.

Dashboard & reporting delivery:

• Oversee the build and optimisation of dashboards and reports, leveraging best in class visualisation techniques that provide data and insights that lead to growth and innovation

Requirements

Qualifications/Requirements

• A degree in a relevant subject such as Mathematics, Data Science, Computer Science, Information Management or Statistics.
• Great communicator in all forms, including translating complex ideas and findings into clear and easy to understand formats and visuals.
• A track record of optimising operational efficiency through system and process analysis, within a fast-paced services organisation.
• Experience in web analytics, conversion rate optimisation, online user behaviour, multivariate testing and analysis of experiments, to support website and product development.
• Able to build relationships and influence at all levels of an organisation.
• Proactive and can-do approach, with a willingness to tackle difficult problems with innovative solutions.
• Experience in a range of tools and languages for databases and analytics, including BigQuery, PostgreSQL, Python and Tableau.
• Proven ability of translating business requirements into insights projects and actionable tasks.
• Able to evaluate the pros and cons of potential solutions or conflicting priorities to determine optimal plans.
• Experience in managing a successful team, with a desire to coach and develop individuals according to theirs and the business needs.
• Ability to work flexibly, managing hours and workload across US & UK timezones.

Benefits

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience, up to £67,000

2. Generous Annual Leave

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, color, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.