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Job Descrption

Desktop Support AssociateLocation: LondonStart date: ASAP
Please note that the role will require a minimum of 4 days a week in the office

Who You Are:

• You’re a passionate and eager Desktop Technician.
• You thrive in finding innovative solutions so that your client’s desktop experience allows them to perform their duties faster and better.
• Your mannerism and professionalism puts your clients at ease and you have the ability to prioritise under pressure.
• You also possess excellent written and oral communication skills, which allow you to build strong relationships with your clients and your coworkers. These skills also aid you in your ability to motivate and lead your colleagues to provide exceptional customer service to global or local IT initiatives.
• You’re excellent at troubleshooting and multitasking to provide services to the business.
• You will be the first point of contact and are always updating your knowledge and skills to stay abreast of the latest advancements in the IT industry.

Your Next Challenge:

• 1St Line /2nd Line for troubleshooting of user hardware, software and network problems on Windows/Mac/Linux platforms.
• Work with a global team to provide end user support for desktops, laptops, applications and account management.
• Utilise current knowledge to perform root cause analysis and improve best practices currently used.
• Provide technical documentation, implement and update policies and procedures while keeping all records up to date.
• Participate in pilot projects to test new technologies.
• Rollout software and hardware to all employees around the world.
• Manage and resolve Service Desk tickets following procedures and adhere to SLAs.
• Provide event support for Photographers and Editors (remotely and onsite at various global locations).
• Coordinate and provide support for executive events (board meetings, all hands, presentations, etc.)
• Working with senior Technology technicians and collaborating with other departments on a regular basis.

What You’ll Need:

• Relevant IT qualifications with emphasis in computer science or business. Professional experience may be substituted for all or part of academic experience.
• Proven client support experience with Window and Macintosh (Desired) environment.
• Knowledge of Zoom, SharePoint, OneDrive, OKTA, VPN and remote access applications is desirable.
• Good understanding of Active Directory Users and Computers, or entraID
• Intune, Jamf, or any relevant packaging software and hardware imaging.
• Experience with MFA solutions.
• Excellent customer services and communication skills required.
• In depth knowledge of various software applications including MS Windows, the MS Office Suite and Outlook.
• A high degree of service orientation, good problem-solving skills and the ability to manage multiple tasks.

Benefits for qualifying employees at Getty Images Private Medical Insurance (PMI) Private Medical Insurance through Cigna is designed to give you access to medical care where and when you need it. The scheme covers the costs of private medical treatment for consultations, out-patient, in-patient and day-care treatment in accordance with the benefit limits and rules set out in the policy. All employees are automatically covered from the date they join. Individual cover is 100% Getty Images paid, and there is also the option to add your spouse and dependents to the policy at an additional cost.  Time off Work/life balance is important to us In addition to public holidays, Getty Images offers 25 paid holidays per year.   Company Paid Holidays Employees enjoy company-paid holidays for each of our global locations.  Life Assurance, Critical Illness and Income Protection We automatically enroll all new employees in our risk coverage schemes, with Getty Images paying 100% of the cost. We provide you with Group Life Assurance (x4 salary), Critical Illness Cover (x1 salary) and Income Protection (75% salary).  Employee Assistance Programme Our Employee Assistance Programme (EAP) is provided by Health Assured. This is a free, confidential, service available to all employees 24 hours a day, 365 days of the year  Group Personal Pension (GPP) Save for retirement with Aviva by making contributions consistently and conveniently through payroll deductions. Getty Images automatically enrolls all employees at 3% of your pay, with Getty Images contributing 5% of your pay. You have the option of increasing how much you contribute and benefit from tax and NI savings by contributing via salary sacrifice.  Learning & Growth We value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curated training & more. 
__________________________Who We Are:Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.
Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy. 
Help us move the world with images! Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in 23 languages, bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers. Getty Images works with over 516,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport, and entertainment events around the globe. With over 520 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter. Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allow our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.
Leadership PrinciplesAs a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.
We are trustworthy, transparent, and honestWe love character, authenticity, and integrity.
We always raise the barExcellence is our norm; we get better through endeavor, curiosity, and speed.
We collectively bring solutionsWe love debate but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.
We care, are kind, courteous, and respectfulWe will not tolerate rudeness.
We reject biased behavior and discriminationWe seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.
We are inclusive of different voices, perspectives, and experiencesDiversity and inclusion are never done, but we are passionate in their pursuit.
We are one Getty Images with no silosWe share goals and accountability; we and actively seek information and expertise; we make time for our peers.
We deliver on our commitments, and commercial goalsWith one voice and shared accountability.
We put the customer at the heart of everything we doWe listen to, anticipate, and exceed customer needs, adapting as they evolve.

We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people, and people with disabilities are encouraged to apply. 
Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or submitting an online application, please email RecruitingAccommodations@gettyimages.com.
Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique ​​role of still and moving imagery in communication and business, and enabling creative ideas to come to life.  For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends. Find Getty Images on Facebook, Twitter, Instagram, LinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery.  Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.

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