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Channel Account Manager - Middle East at Instructure
Dubai, United Arab Emirates
Job Descrption
The Channel Account Manager for the Middle East will align with Channel Partners to achieve quota attainment and ensure the delivery of exceptional customer experience. You'll be expected to use consultative and strategic selling skills along with a strong understanding of the Educational Technology industry. The successful candidate will help Channel Partners meet our channel program expectations as well as protect the Canvas brand, by delivering a customer experience that is world class.
Responsibilities:
- Discover and manage sales opportunities with all designated Partners in region, providing accurate and updated sales funnel with current status
- Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements, in Salesforce
- Manage and execution of Partner planning document
- Meet with Partners, participate in joint sales calls to customers and assist the Partner in closing opportunities
- Assist Partners in broadening their product expertise and sales opportunities, striving for growth from all associated selling resources
- Train partners on product, processes, and effective sales techniques
- Escalate any pricing, SLA or other issues as needed
- Coordinate Partner access to Sales Engineering, Field Marketing and overlay resources as appropriate
- Disseminate all communications and announcements
- Coordinate local Partner participation in events and training
- Drive product and promotions and programs
- Attend Shows and conference calls, as designated by management
- Read all communications and maintaining a high level of knowledge on all products, programs and promotions
- Manage tasks to completion per project schedule, or direction from manager/management independently
- Lead the maintenance of up-to-date information on company website(s) such as webinar recordings, price lists and channel partners, & contact information
- Support the development of collateral related to Instructure sales for Channel Partners
Requirements:
- Understanding of technology use in education and LMS marketplace and companies
- 4+ years’ of related experience in the Channel with Channel Partners
- Proven success of building strong relationships and partnerships
- Minimum of intermediate understanding of company financial measures
- Engaging, friendly and articulate over the phone, and professional in written communications
- Self-motivated and competitive with the ability to prioritize and manage competing demands in a fast-paced environment
- Create internal & customer facing presentations and materials (email etc.)
- Experience with Microsoft Office Tools, Google Apps
- Manage multiple, competing demands to reach project deliverables and meet deadlines
- Ability to engage with cross-functional work teams
- Demonstrate strong written and oral communication skills
- Ability to travel regularly
At Instructure we are committed to creating a workplace that supports diversity and inclusion, which we believe improves productivity, customer engagement and employee satisfaction. We welcome applications from individuals of all backgrounds.
All Instructure employees are required to successfully pass a background check upon being hired.
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