Company Description

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

Job Description

The Helpdesk Support Technician, WFD will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related staff and student facing infrastructure. This position will mainly provide support on late shifts and on weekends.

• This position will be primarily responsible for providing remote support for educational facilities at healthcare provider sites affiliated with the educational institution.
• Administration of related solutions for various MIS project and operational needs.
• Should be familiar with Google Admin and enterprise enrolled Chrome devices.
• Configure hardware, peripherals, services, settings, directories, storage, etc. for existing servers in accordance with standards and project/operational requirements for Unitek. 
• Manage and configure systems for company remote monitoring and management.
• Participate in development, maintenance, installation, and configuration procedures.
• Contribute to and maintain system standards and documentation.
• Create, change, and delete user accounts per request from HR.
• Provide support per request from various departments and users.  Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures.  Coordinate and communicate with impacted users/departments. Restore from backups when required.
• Participate in OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Additional tasks as assigned.

*Pay starting at $27/hr
*Please note this position will be working 3 weekdays from 12pm-9pm and on the weekends from 8am-5pm

Qualifications

• Computer Knowledge to include Windows Chrome and iOS devices.
• Ability to problem-solve and think analytically.
• Ability to provide excellent customer service.
• Must have the ability to listen and ask questions to diagnose and solve computer issues.
• Strong written/documentation skills are required to write manuals and e-mails.
• Must have the patience to assist non-technical customers remotely
• Ability to work both independently and with a team.
• Ability to learn new skills.

Additional Information

For Full Time, We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year.  Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program